Customer Charter for York Bus Passengers

 

York’s Quality Bus Partnership is launching a Customer Charter, which sets out the high standard of service that it aims to deliver to customers using bus services across the city.

The charter will be formally launched at the newly-refurbished bus shelter on Rougier Street in the city centre, which re-opened on Tuesday 8 May following the completion of a package of improvements funded by the Department for Transport. As one of the busiest bus stops in the city, Rougier Street is used by around 750,000 passengers per year. The improvements carried out there were the final phase of a programme of work that also saw bus stops at Exhibition Square, Museum Street, the Railway Station and Stonebow refurbished and enhanced. The new and improved bus shelter features two light boxes that can be used to communicate important service information to bus users, as well as sharing the Customer Charter with them.

The charter contains a series of pledges about the quality of the service that the Quality Bus Partnership aims to provide to bus users in York, from making fares easy to understand, timetables clear and ensuring that buses are accessible for everyone to making bus stops more welcoming, offering real time information and putting good public transport at the heart of planned highway work and new property developments.

As part of the drive to make the city’s bus services even more efficient and user-friendly, contactless payments (by credit or debit card) were recently added to the range of cashless ways to pay. Bus passengers in York have been quick to embrace cashless payments, either contactless or by Smartcard, with around 1,800 customers making the switch every week, according to figures provided by First York recently.

Changes to traffic arrangements near Hospital on Wigginton Road

A meeting next week will consider plans to reduce bus journey times on Wigginton Road. There is a congestion black-spot near the hospital which may be made worse as more homes are built on land next to Nestle.

Wigginton Road mini roundabout set to be removed

A Council report says,

“Observation, analysis of bus journey time data and modelling all indicate that, since the improvements made at the Clarence Street/ Lord Mayor’s Walk junction, the worst source of unreliability for buses on the corridor is found on the stretch of Wigginton Road between the Crichton Avenue bridge and the Wigginton Road/ Haxby Road/ Clarence Street junction.

The delays are particularly severe at Hospital shift start and end times. At these times it usually takes around 8 minutes (and sometimes much longer) for buses to cover the 1.5 km between Crichton Avenue and the Bootham/ Gillygate junction – an average speed of 7mph”.

The proposals involve:

Remodelling the Wigginton Road/ Haxby Road/ Clarence Street junction (as shown in figure 1) to prioritise Wigginton Road traffic (saving of up to 20 seconds);

  • Replacing the existing mini-roundabout at the junction between Fountayne Street, Wigginton Road and the Hospital’s northern access road with a conventional give way junction

A council report says, “(saving of up to 10 seconds); and

  • Working with the bus operators to reduce the amount of time buses wait at the Fountayne Street pair of stops – by making changes to their fares structures and timing points so that vehicles no longer have to wait time at these stops (saving of up to 10 seconds)

Consultation on the plan will take place in the summer with a budget of £250,000 being set aside for implementation later in the year.

One major issue is likely to be the effect that the changes would have on the accessibility of the Hospital

Road users warned of delays as busy Tadcaster Road/St Helens Road junction gets upgrade

City of York Council is warning of severe disruption as it replaces ageing and unreliable traffic lights at the junction of Tadcaster Road and St Helen’s Road from Monday (30 April).

The work is expected to last up to six weeks, and will include temporary lights. The council is advising drivers to allow more time for their journeys, consider alternative routes or travel options like Park and Ride!

While replacing the traffic lights,  the council is making changes to the junction which will improve traffic flows, take advantage of new technology and also prove cheaper and more efficient to run.

The changes to pedestrian crossing arrangements were discussed last summer (click).

Work is scheduled to take place from 7.30am – 5.30pm, Monday to Friday and from 9am – 3pm on a Saturday. Evening work will be required during certain phases of the work, this will be kept to a minimum to minimise disruption to local residents.

Bus routes should remain unchanged throughout the junction improvements.

Work will be suspended from Wednesday 16 May – Friday 18 May and on Saturday 26 May due to race meetings at York Racecourse.

The five year traffic signal asset renewal programme was given the green light by the councillor responsible for transport and planning in November 2015.

The total replacement programme will cost £2.62m over five years and will be funded through the capital programme budget and the existing Local Transport Plan budget.

For information on travelling in and around York visit  www.itravelyork.info/roadworks

In a separate development the Council says it is “pioneering intelligent transport technology to tackle congestion on the city’s roads”.

In the first of two Department for Transport projects which could change the way traffic is managed in the UK, the council has installed special sensors from Lendal Arch gyratory and along the A59.

These will pick up anonymous (‘hashed’) mobile phone signals and data from ‘connected’ cars.

The council can then combine this with other data – like real-time bus movements – to give a complete picture of how traffic behaves.

This will help the council to set traffic signals which respond to how traffic actually behaves, especially in events like sudden downpours.

Lendal works to be completed before the end of the week

Station Rise resurfacing contract cost revealed

The delayed contract to resurface part of Rougier Street, Station Rise and Station View will cost £153,666.

Work on the contract was suspended a fortnight ago. https://www.york.gov.uk/LendalArch Work is now expected to be completed by Wednesday

Colas Ltd won the contract on 15th March 2018

NB. The value of the new Park and Ride contract in York  is revealed in newly published contract documents.  Won by First, it is expected to be worth £40 million over the next 8 years.

Audit report lifts the veil on bus pass use in York

Huge use by tourists

An audit report into the use of elderly and disabled persons bus passes in York has been published. It can be found by clicking here

The report says that, “pass usage data for 2016-17 was analysed for trends, possible misuse and data quality.

Of around 160,000 passes used in York, around 70% were used 10 times or less.

By comparison, only 74 were used to make more than 1000 trips during the year.

As CYC has around 40,000 active passes, it is assumed that the other 120,000 passes were issued by other TCAs.

The low average usage likely reflects York’s popularity as a tourist destination. In other words, visitors are using their passes to make a small number of trips while visiting the city.

The most significant finding of the analysis was that disabled pass holders, who make up 10% of all pass holders, were disproportionately represented in the top 20 most heavily-used passes (11/20), suggesting they make more frequent use of their passes than people eligible due to age.

Two disabled pass holders in the top 20 were using passes that were hot-listed (marked as no longer valid) in 2013 and 2014 respectively, suggesting there may be more in use.

Currently, hot-listing (which could result in the pass being refused) is not in effect, so the holders were able to continue using the passes, but there are plans to implement it in the near future.

If this is done without any warning to pass holders, it may temporarily prevent disabled or vulnerable people from travelling freely on York buses”.

The report gives a “substantial assurance” that the system is not subject to abuse.

Bus stop changes affecting Foxwood from Sunday

Several changes to bus timings take effect from Sunday. For full details click here

The 12 service to/from Foxwood is affected with the terminus stop now on Bellhouse Way. It is hoped that this will reduce  bus parking conflicts near the Foxwood shops. The actual route is unchanged.

12/14 Monks Cross – York – Foxwood Lane

  • Buses retimed 5-10 minutes earlier into York
  • The evening journeys that terminated at Elmfield Avenue now extended to Monks Cross
  • All of the buses from Monks Cross now go via the Monks Cross shops
  • The services that previously terminated at Elmfield Avenue extended to Monks Cross (request of customers and drivers)
  • To prevent congestion at Foxwood Lane shops we’ve changed the last stop to Bellhouse Way (the start of the loop)

York city centre bus stops set to reopen on Monday

On Monday, 5 March, bus services will return to their normal bus stops at Stonebow following relocation during the refurbishment of Stonebow House.

The temporary stops outside Marks and Spencer, and further down Stonebow will close.

The stops will reopen with wider pavements and better lighting, significantly improving the environment for passengers. Seating will also be improved later in the year.

At the same time, three bus stops at Rougier Street, for buses heading in the direction of York Station, will close to allow a new bus shelter to be to be put in place following the refurbishment of Roman House.

The Rougier Street stops will reopen towards the end of April after the new shelter has been completed.  The new shelter will be a substantial improvement with better lighting, improved seating and in-shelter CCTV.

All stops in the city centre have also been fitted with real time information displays, and all stops have received new, easy to read, timetables.

NB. The number 4 bus service returned to its original route past the railway station yesterday.

For more information about traveling in and around York visit www.itravelyork.info

Bus servics 3. 4 and 9 return to Railway Station route

According to the First website there are changes to the diversion put in place to avoid the Lendal Gyratory roadworks

 From Sat 3rd March

Lendal Gyratory

From Saturday 3rd March, there will be revisions to the diversions for the roadworks on Lendal Gyratory.

This is because the roadworks are moving to the Station Avenue/Leeman Road junction and what was planned to be the most disruptive phase of the roadworks has now finished and did not cause as many issues as anticipated.  However, the gyratory will not be able to cope with all services returning to normal.

Services 3, 4 and 9

  • Will revert to normal running

NB. Apparently 3s and 4s are back to their normal route to serve the Station today (Thursday)

Services 59 and 66

  • Remain on current diversions

These diversions will remain in operation until further notice but may change again as we assess the extent of the disruption.

Modern bus on number 4 route today

Most modern looking bus in York since underrated ftr scraped.

A modern double deck bus is being used in the City at the moment. It replaces some hybrid models which have been sent to Ireland for modification.

It was operating on the number 4 route earlier today.

The new bus is understood to be a Wright Streetdeck. It has stop/start technology to reduce carbon emissions.

It achieves Euro 6 emissions standards.

All aboard the new Routemaster - it's big, red and made in Britain

Controversial New Routemaster bus in London. Hybrid technology but now overtaken by “all electric” vehicles. Problems with high temperatures on the top deck and now doors stay closed on “jump on fall off” rear platform

The latest Streetdeck model uses some of the technology which was deployed on the London Transport “New Routemaster” a couple of years ago.

Wrights says that  “The ride characteristics of the new StreetDeck are excellent thanks to advanced axle and suspension systems.”

“An improved airflow throughout both salons has been achieved, along with reduced solar gain in the upper saloon. Whilst improvements in areas such as cab door lock design, wireless bell pushes and revised hand pole fixings illustrate the attention to detail that has characterised the whole product development programme”.

 

York set to implement UK’s first Clean Air Zone

Electric buses have been introduced in York

Proposals for York’s first Clean Air Zone, the first in the UK, are due to be considered by the Council’s Executive on the 25th January.

The Clean Air Zone, or CAZ, will seek to reduce emissions from buses in the City and further tackle poor air quality in York and include a single ultra-low emissions standard for the majority of vehicles operating on local bus services.

Furthermore, within the CAZ are measures to deter drivers who leave their engines idling in the City centre and potential enforcement options to back this.

Plans to fine drivers £20 if they leave their vehicle engines running are likely to be unpopular.

The Liberal Democrats have been continuously working to tackle the issue of poor air quality in York for many years and with Liberal Democrat input, the Clean Air Zone will also seek to recognise and address particulate pollution caused by tyres and break pads – An issue recently raised by the Government’s top environment adviser, Professor Frank Kelly.

To kick-start it’s implementation, a consultation is being requested from Executive, with aims to introduce the CAZ by 2020.  Furthermore, the Executive are also to consider the inclusion of an improved single ultra-low emissions standard for the majority of vehicles operating on the City’s local bus services.

Cllr Andrew Waller said:

“In the Clean Air Zone, we will be targeting the most frequent buses coming into the city centre to reduce nitrogen dioxide but also looking at ways to build on the work done to reduce emissions from other vehicles.

This is the first Executive report which recognises the issue of particulate matter caused by tyres and break pads which is increasing in public awareness.

With its inclusion, the Clean Air Zone, if approved, will produce a more comprehensive plan to reduce pollution in the City centre and York can truly lead the fight against poor air quality. It builds on the work done during York’s participation in the first national Clean Air Day, which was held on June 15th this year and promoted sustainable transport and tackling idling engines.

The Liberal Democrats will continue to monitor the development of a Clean Air Zone for York and champion a better local environment for all.”