Council public service turmoil

The York Council is coming in for more criticism as – for the second day running – waste, recycling and green bin collection arrangements failed yesterday.

Residents were advised to leave out their bins but most remain unemptied.

Officially the Council’s excuse is that there is a shortage of HGV drivers. That has been true since BREXIT saw some drivers return to their homelands although other pressures have resulted from COVID absences and increasing numbers of jobs in the commercial delivery sector.

The actual HGV training (practical) only takes 5 days but the entire process from start to end will take around 8-10 weeks to get the licence in hand.

Usually employers pay for the training in return for a guarantee that the driver will stay with the company/authority for a minimum contract period.

Some HGV drivers can earn up to £45.000 a year. There are an estimated 500,000 vacancies for HGV drivers in the UK.

The Council first identified a shortage of HGV drivers in November 2018 click.

It appears to have made little progress in the interim to ensure that vacancies can be covered.

In the meantime, it needs to be more proactive in telling residents when they can expect to have their waste collected.

If necessary, auxiliary “bring” sites should be established for green waste.

It is not just refuse collection failings which are causing concerns.

Many sports fields and play areas have not had the grass trimmed for several weeks. The neglect runs contrary to the Council s policy of tackling obesity and encouraging healthy lifestyles. When they are eventually cut, mounds of cuttings blight the parks and amenity spaces.

Weeds are now growing rapidly in many gutters. The spraying contractors got off to an early start this year but standards have gradually declined as the summer growing season has got into full swing. Where gutters have not been swept properly, weeds are now reaching a metre or more in height. Again the Council have failed to tell residents when they can expect to see their streets treated,

The promised rain later this week, will see more rapid growth in grass, weeds and bushes. Many of the latter are already obstructing footpaths.

The Council web site confirms that they cut grass “every two to three weeks”

Latest waste service update from York Council

Friday 19 June

All scheduled household waste collections have been made.

We were unable to collect recycling from parts of Nether PoppletonAcombRawcliffe and Clifton due to capacity issues. This recycling will be collected on Saturday 20 June. Please present your containers for collection by 7.00am. All other outstanding recycling waste from Thursday 18 June has now been collected.

We were unable to collect garden waste from Poplar Street in Holgate due to badly parked cars We’ll attempt to collect this garden waste on Saturday 20 June. Please present your containers for collection by 7.00am. All outstanding garden waste from Thursday 18 June has be recollected.

Latest waste service update from York Council

Thursday 18 June

All scheduled household waste has been collected as usual.

We were unable to collect recycling from some areas in Wigginton, Haxby and Strensall due to vehicle breakdowns.

This recycling will be collected on the evening of Thursday 18 June or on Friday 12 June. Please present your containers for collection by 7.00am.

We were unable to collect garden waste from Strensall and Wigginton due to a vehicle breakdown.

This garden waste will be collected on the evening of Thursday 18 June. Please leave your containers out for collection.

We’ve collected outstanding recycling from Acomb and Dringhouses.

Latest waste service update from York Council

Wednesday 17 June

All scheduled household waste and garden waste collections have been made.

We were unable to collect recycling from areas of Acomb and Dringhouses due to operating under COVID-19 restrictions. We’ll return for these collections by Thursday 18 June. Please present your containers for collection by 7.00am.

We were able to collect all outstanding household and garden waste from Tuesday 16 June.

Waste service update

The Council claims to have caught up with the backlog of recycling collections from earlier in the week. Still issues in Huntington, Clifton, and Strensall

Thursday 12 June

All sheduled household waste has been collected as ususal.

We were unable to collect recycling from some areas in Huntington and Clifton due to operating under COVID-19 restrictions.

This recycling will be collected on Friday 12 June. Please present your containers for collection by 7.00am.

We’ve collected outstanding recycling from Tuesday 9 and Wednesday 10 June.

We were unable to collect garden waste from Strensall and North Moor estate (Huntington) due to the capacity issues.

This garden waste will be collected on the evening of Thursday 11 June. Please present your containers for collection by 7.00am.

Outstanding garden collections from Wednesday 10 June have been completed.

Missed recycling and green bin emptying today’s update

Tuesday 9th June

Household waste

All scheduled household waste collections have been made.

We also collected outstanding missed household waste from Monday 8 June.

Recycling

We were unable to collect all recycling waste from all properties in the following areas due to operating under COVID-19 restrictions:

  • Acomb
  • Bishopthorpe
  • Heworth

This will be collected on Wednesday 10 June. Please present your containers for collection by 7.00am. We collected outstanding missed recycling from Monday 8 June.

Garden waste

We were unable to collect all garden waste from properties in the following areas due to capacity issues:

  • Derwent
  • Heworth
  • Osbaldwick
  • Westfield

We’ll attempt to collect missed garden waste on the evening of Tuesday 9 June, but may not be able to revisit until later in the week. Please leave your green bin out and we’ll get to you as soon as we can. We also collected outstanding missed garden waste from the Monday 8 June.

Latest on missed bin emptying

Latest waste service update Monday 8 June
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We were unable to collect household waste from Railway View and Moor Grove in Dringhouses due to blocked access.

We were unable to collect recycling waste from areas of Fulford and Hull Road due to vehicle breakdowns.

We’ll attempt to collect all this waste on Tuesday 9 June. Please present your containers for collection by 7.00am.

We’ve been unable to collect garden waste from areas of Fulford, Naburn, Hull Road and Bishopthorpe.

We’ll attempt to collect missed garden waste from Bishopthorpe on Tuesday 9 June, and the rest on the evening of Monday 8 June, but may not be able to revisit until later in the week. Please leave your green bin out and we’ll get to you as soon as we can.

Waste collection – some collections nearly a week overdue

Council, staff were working over the weekend to reduce the accumulated waste collection backlog. An update report has not yet been published but it seems that there is still some waste on the streets of villages like Dunnington.

There one resident reported yesterday that recycling has been on the street since last Tuesday.

All in all, there seems to be something wrong with this, the most basic of public services, which cannot entirely be explained by social distancing and the COVID crisis. The Council’s web site https://www.york.gov.uk/WasteCollectionUpdates often quotes “capacity” issues and “vehicle breakdowns” as the major reasons for unreliability.  

So what has senior management been doing to address the problem? Apart from ordering 12 new refuse collection vehicles, there seems to have been little by way of reaction.

The Council’s “Head of Waste” is an official called Shaun Morley. He was appointed last November but has had a very low profile since then. He describes himself as “Interim Transformation Director/Head of Waste at City of York Council”. He is also a Director of a company, SRM Waste Management, which is based in the Shetland Isles. At Company’s House his occupation is listed as “a consultant”.

Senior appointments at the Council – whether permanent or temporary – have to be recorded. We can find nothing on any Council report which explains what the current waste management structure is much less who is supposed to be responsible for what (and at what cost).

Councillors need to satisfy themselves that there is a clear line of responsibility, that key performance indicators are being monitored and that there is a transparent exception reporting process.

It seems to us that workers in the Councils waste collection activity area have generally performed well particularly over the COVID lockdown period.

It increasingly appears that this may be despite, rather than because of, senior management decisions.

Waste collection backlog update

Latest waste service update from York Council -Wednesday 3 June

We were unable to collect all household waste from Ashley Park Avenue and Hazel Garth due to capacity issues.

We’ll return for these collections on Thursday 4 June. Please present your containers for collection by 7.00am.

We were unable to collect recycling from parts of Dringhouses and Acomb due to current restrictions due to coronavirus.

We’ll return for these collections on Thursday 4 June. Please present your containers for collection by 7.00am.

We were unable to collect garden waste from a number of streets in the following areas due to capacity issues:

  • Holly Bank
  • Holgate
  • Acomb
  • Fossway
  • Heworth Green
  • Muncaster
  • Bell Farm
  • Huntington South

We will attempt to collect missed garden waste, including missed waste from Osbaldwick and Woodthorpe by Thursday 4 June, but may not be able to revisit until later in the week. Please leave your green bin out and we’ll get to you as soon as we can.

Waste collection update

The Council are struggling to catch up wiht householdwaste, reccyling and green bin emptying in various aprts of the City. Thye workede on into teh eveing yesterday and promise to continue into Satuirday if necessasry. Their latest update says,

“Latest waste service update
Thursday 21 May

We were unable to collect household waste from Old Orchard, Cherry Tree Lane, and Holly Tree Lane in Haxby due to a vehicle breakdown

This household waste will be collected on Friday 22 May. Please present your containers for collection by 7.00am.

We were unable to collect recycling from a number of areas due to operational restrictions to do with Covid-19.

  • Strensall
  • New Earswick
  • Haxby
  • Wigginton

This recycling waste will be collected on Friday 22 May. Please present your containers for collection by 7.00am.

We were unable to collect garden waste from a number of areas due to the large amount to be collected and capacity issues.

  • Strensall
  • New Earswick
  • Haxby
  • Wigginton

This garden waste will be collected on Friday 22 May. Please present your containers for collection by 7.00am.

We were able to return and collect missed waste from Tuesday 19 and Wednesday 20 May”.