The Council say today, “Thursday 26 September some properties in the following area(s ) did not have their waste collected as scheduled:
Green Bin: (Wigginton)
◦Kirkcroft
◦Lockey Croft
◦Dealtry Avenue
◦Arenhall Close
◦Minster Close
◦Minster View
◦Churchfield Drive
◦Forest Close
◦Middlebanks
◦Plantation Way
◦Greendike (Part)
Green waste will be collected on Friday 27th September, please remember to present your garden waste bins by 7am.“
Council staff are reporting that casual workers – some apparently on the notorious zero hours contracts – have been brought in to reduce the backlog in waste bin emptying.
Precisely what such an action will have on the Councils hopes for expenditure reductions in this activity area remains to be seen.
The Council publishes lists of those bins not emptied on its web site each day. Click this link http://www.york.gov.uk/info/200184/recycling_rubbish_and_waste
Waste bins not emptied today
Green Bin: (Woodthorpe)
• Carrfield
• Chantry Close
• Summerfield Road
• Arundel Grove
• Ullswater
• Silverdale Court
• Overdale Close
The Council says, Green waste will be collected on Wednesday 25 September. Please ensure your garden waste bins are out for collection by 7am.
Monday 23 September today’s missed bins! This is the third week of the new bin emptying schedules and still no sign of an improvement.
Green Bin : (Tadcaster Rd)
◦Pulleyn Drive
◦White House Gardens
◦White House Rise
◦White House Drive
◦White House Dale
◦St Georges Place
◦Newington Court
◦Mount Vale Drive
◦Towton Avenue
◦Moorgarth Avenue
◦Mount Vale
◦St Aubyns Place
◦Trentholme Drive
◦The Mount
◦Old Moor Lane
◦Aldersyde
◦The Horseshoe
◦Tadcaster Road (Part)
(Copmanthorpe)◦Wilstrop Farm Road
◦Barnfield Way
◦Paddock Close
◦Holmfield Close
◦School Lane
◦Manor Farm Close
◦Westfield Court
◦Horseman Lane
◦Horseman Avenue
◦Horseman Close
◦Lynwood Avenue
◦Manor Heath
◦Rutland Close
◦Lynwood View
◦Main Street (Part of)
Recycling:
◦St Aubyns Place
◦Tadcaster Road (20 Houses)
The Council say, “Green waste will be collected on Tuesday 24th September, please remember to present your bins/boxes”.
Time taken to answer telephone calls to the York Council
The number of complaint calls to the Council almost doubled when the ill-fated new refuse collection schedules were introduced on 9th September.
Over 5500 residents tried to raise issues with the Council
Callers faced an average wait of nearly 3 minutes before being answered.
42% gave up waiting and hung up.
Commercial switchboard operators typically have a target “Time to Answer” of less than 20 seconds.
The problems were exacerbated last week by the failure of the Council to update its database to allow its web site to be used to report missed bins.
The Council has promised to take action to align staff resources to more closely match demand levels in the future.
The Council say that they have been unable to empty green waste bins and collect recycling in parts of the Clifton and Rawcliffe area today. They hope to empty the green bins tomorrow (Saturday)
They have also failed to collect recycling from 10 roads in Rawcliffe. However they now plan to collect them on Monday. How residents are supposed to know this remains a mystery.
The local media continue to pretend that everything is OK.
No point in ringing up the Councils help line (01904 551551) . It is closed until Monday.
Even then you will only have a 50% chance of getting through – see our story tomorrow for the background to the Council communications meltdown.
Waste not collected (according to Council web site)
Green Bin: (Clifton Moor)
Hopes that Council Leader James Alexander will step in to address the bins crisis have been dashed. His involvement here was photographed only a few weeks before the last local Council elections
• Winscar Grove
• Langsett Grove
• Roseberry Grove
• Landalewood Road
• Grimwith Garth
• Gouthwaite Close
• Rivelin Way
• Doe Park
• Roundhill Link
• Stubden Grove
• Thornton Moor Close
• Dale Dyke Grove
• Boltby Road
• Morehall Close
• Oakdale Road
• Bransholme Drive
• Whitley Close
• Hayforth Close
• Handley Close
• Wellesley Close
• Ilton Garth
• Ryburn Close
• Loxley Close
• Rishworth Grove
• Eldwick Close
• Lanshaw Croft
• Ebsay Drive
• Lindley Road
• Barmby Close
• Redmires Close
• Gillingwood Road
• Wharnscliffe Drive
• Harden Close
• Lindley Wood Grove
Green Bin: (Clifton)
• Burton Stone Lane
• Burton Green
• Ashton Avenue
• Ingram Avenue
• Waveney Grove
• Burrill Avenue
• Evelyn Crescent
• Marjorie Waite Court
• Crombie Avenue
• Crichton Avenue
• Wilberforce Avenue
• Bede Avenue
• Intake Avenue
• Lucas Avenue
• Link Avenue
• Rowntree Avenue
• Sutton Way
• Little Avenue
• Kingsway North
Recycling:
1. Beaverdyke
2. Chelkar Way
3. Fewston Drive
4. Angram Close
5. Swinsty Court
6. Leighton Croft
7. Keats Close
8. Reighton Avenue
9. Lawnswood Drive
10. Melton Drive
The Councils web site is reporting that the following streets have not had their bins emptied today
Green Bin: (Huntington)
• Strensall Road
• Abbots Gait
• Vesper Walk
• Kingsclere
• Mulberry Court
• Connaught Way
• Langley Court
• Linden Close
• Heron Rise
• Drakes Close
• Avon Drive
• Crinnan Court
• Trent Avenue
• Witham Drive
• Lang Road
• Ikin Way
• Broome Road
• Broome Way
• Cotswold Way
• Southdown Road
• Malvern Close
• Mandip Close
• Chiltern Way
• Grampian Close
Green Bin: (Haxby)
• York Road
• Hilbra Avenue
• Rosecomb Way
• Farmstead Rise
• Milford Mews
Recycling: ( Haxby/Wigginton )
• Forestgate
• Calvert Close
• Gateland Close
• Little Meadows
• Old Orchard
• Cherry Paddock
• Orchard Paddock
• South Lane
• Abelton Grove
• Kennedy Drive
Some 500 homes in the Kingsway West area haven’t had their bins emptied today (Wednesday). Once again the Council claims that they will be emptied tomorrow.
The list, being published on the Council’s web site, now includes lists of streets where recycling also hasn’t been collected.
The backlog now runs into thousands of homes.
Un-emptied bins on Kingsway West 1730 hours 18th Sept 2013
Black Bin:
• Tudor Road
• Kingsway West
• Ascot Way
• Windsor Garth
• Ashford Place
• Woodford Place
• Newbury Avenue
• Beverley Court
• Aston House
• Sandown House
• Merton House
• Radford House
• Carlton House
• Craven House
• Adelphi House
Green Bin:
• Millgates
• The Paddock
• Plantation Drive
• Paddock Way
• Farfield
• Langholme Drive
• Ouseacres
• Caxton Avenue
• Boroughbridge Road
• Priors Walk
• Welton Avenue
• Rosetta Way
• Lavendar Grove
• Princess Drive
• Monarch Way
• Marquis Court
• Regent Mews
• Duchess Mews
Recycling:
• Princess Drive
• Monarch Way
• Marquis Court
• Regent Mews
• Duchess Mews
• Newlands Drive
• Boroughbridge Road (from Ouseburn Avenue to Beckfield Lane)
It remains unclear what the Labour run Council intends to do to remedy the problems
The Council have admitted that they should have collected the medical waste put outside a property in the Holgate area last week.
They say that their records have now been updated.
They have also apologised for the delays in answering calls to the Councils switchboard.
We understand that they are experiencing unprecedented levels of complaints mostly arising out of the waste collection shambles.
Meanwhile Councillor Levene, who is responsible for waste collection, has “tweeted” to York Liberal Democrats claiming that the non collection of recycling on Chapelfields Road yesterday was “explained on the Council web site”.
In reality neither neither Chapelfields Road nor recycling is mentioned on the web site.
In a separate development, some residents trying to use the “report it on line” system to report a missed bin have not been able to do so. It appears that the database has not been updated for the new collection rounds.
This rather suggests that management simply don’t know what is happening on York’s waste collection rounds?
Both the Chief Executive and the Leader of the Council are understood to have in Belgium when the crisis peaked at the beginning of the week.
The chaos on the bin emptying services continues for a second week.
Today the Council are admitting that dozens of more streets have not had their bins emptied.
They say that the following roads have been missed.
Rubbish collection (black bin) –
Dringhouses/Knavesmire area:
◦ Chalfonts
Un-emptied bins on Pulleyn Drive. 5:00pm 16th Sept 2013
◦ Goodwood Grove
◦ Hob Moor Terrace
◦ Weddel Close
◦ Lingfield Crescent
◦ Pulleyn Drive
◦ White House Gardens
◦ White House Rise
◦ White House Dale
◦ St George’s Place
◦ Towton Avenue
◦ Moorgarth Avenue
Mount Pleasant Park area (Acaster Malbis) :
◦Lakeside
◦The Willows
◦Oak Avenue
◦The Crescent
◦The Close
◦Cundall Drive
◦Cherry Tree Drive
◦Beech Avenue
◦Lilac Avenue
◦Pleasant Avenue
◦Elm Avenue
The Council says that it will return to these properties to make collections by the end of the next working day. “Please ensure that your bin is out by 7am as the crews will be returning early in the morning”.
