Patients and their relatives can get on-site help from a team of adult social care experts for any support needed to help them prepare to leave hospital and when they are back home.
Talking Points will open for monthly sessions at York Hospital from 26 March 2019. Drop-in support will be available between 2-3:45pm on 26 March, 9 April, 28 May, 25 June and 23 July for patients or relatives/friends of patients who are in hospital.
The Talking Point team can be found at the entrance to Ellerby’s Restaurant on the ground floor at Junction 2. Staff will be available for face-to-face conversations which allow them to provide timely, appropriate advice and support to residents about a variety of adult social care issues.
The hospital Talking Point is the latest addition to adult social care in York, allowing people to be seen quickly to discuss social care needs for themselves or their family. The original Talking Point opened at Lidgett Grove ‘Church Community Cafe, Acomb in March 2018, with an additional Talking Points opening shortly after at Oaken Grove in Haxby. Every week, people can also speak with expert social care staff York Explore on Museum Street.
So far, people using the service have expressed over 95% satisfaction with the outcome of their conversations and actions taken, with all saying they would recommend Talking Points.
Further Talking Points will continue to open across the city as the programme develops.
Find out more about where and when you can visit Talking Point at www.york.gov.uk/TalkingPoint .