1622 complaints were made against the York Council in the 12 months to April 2019. The figures are revealed in a report published today. They represent an increase from the 1353 recorded in the previous year.
The vast majority of the complaints related to lack of action with other relating to “inappropriate action” 45% of the complaints were either fully or partially upheld. 397 cases reach a second complaint stage. 58% of these were at least partially upheld.
156 complaints were escalated to the final local stage with 6 at least partially upheld.
60 cases were sent on to the Ombudsman who upheld 11 of them. A summary of the Ombudsman’s finding in each case is included at the end of the report In some case modest financial compensation has been paid.
The figures show an increase in complaints about social care.
236 “compliments” were also recorded about the Council and its staff