York Council petitions update

The York Council is to consider an update on 10 petitions received from residents at a meeting taking place on 12th January.

They concern:

Burton Stone community centre future unclear

Burton Stone community centre future unclear

  • Speeding on Peter Hill Drive
  • Future of Burton Stone Community Centre (2)
  • Installation of speed humps on South Bank Avenue
  • Objections to development site H30 (Local Plan)
  • Need for 20 mph speed limit on Walmgate/Navigation Road
  • Future on York Deaf Society
  • Future of Youth Advice Centre in Castlegate
  • Winter Green Waste collection
  • Future of Groves Chapel
  • Objections to plans to build on Earswick Green Belt (Local Plan)
  • Request for Residents Only parking in Nunthorpe Grove
  • Road safety in Strensall
  • Future of Yearsley Pool
  • Travellers site fees

For more details click here

Petitioners are able to attend the meeting and speak in support of their petition.

The Council has changed the way that it now deals with residents petitions.

The new system involves reports being made to a public Council scrutiny committee.

It is much more transparent than the old system where petitions handed to Council often disappeared from public view for months and sometimes years.

Labour disarray in York continues

Broken rose

Another Labour Councillor has quit meaning that James Alexander’s residual party has now lost overall control of the York Council.

Currently they have 23 of the 47 seats with one vacancy to be filled in the Westfield by election on 16th October.

At least two other Labour Councillors may also resign the party whip, so the Council will be looking for a new way of doing things at least until May 2015 when “all out” elections take place.

It is not surprising that councillors, who have lived in the City for many years, have been alienated by a secretive and authoritarian style of leadership.

Couple this with some rank bad decisions (Lendal Bridge, 20 mph zones, a “Big City” Local Plan, neglect of residential areas, reckless borrowing etc. ) and you had the formulae for failure.

The York Council faces a difficult few months.

 It must set a budget for an election year, try to find a consensus on a new Local Plan and deal with endemic failure in service areas such as social care.

It is difficult not to conclude that a new Leader is required.

 It needs someone with experience who is untainted by the failures of the present administration but who has the skills to find a consensus.

He or she will need to establish a new structure where decisions are taken after proper consultation, where there is open discussion and where conclusions have as widely based support as possible.

It is probably not practical to return to a “committee” system for the remainder of this Council but a step forward would be for all groups to be represented on the Councils Cabinet and for “scrutiny committees” to have real power and the ability to change decisions.

Interesting days ahead.

York Council compensation claims hit record high

Employees at the Council in York were awarded a record high £140,495 in compensation last year.

A Freedom of Information request has revealed that the amount was shared between 5 employees.

The council says that a further 5 claims were rejected.

The main causes for claims were “ slips/trips/falls and manual handling”

The previous high came in 2010/11 when 7 employees were awarded £104,596 in compensation.

York Council staff absence through stress hits record high

The proportion of sickness absences recorded by Council employees, because of stress related issues, reached a record high during the last financial year.

21.8% of absences were put done to stress compared to a previous high of 19.5% seen in 2010/11

Dates Days Lost/FTE (all) Days Lost/FTE (stress) % of absence days lost because of stress
01/04/2009-31/03/2010 8.98 1.74 19.38
01/04/2010-31/03/2011 10.48 2.04 19.51
01/04/2011-31/03/2012 8.56 1.22 14.25
01/04/2012-31/03/2013 8.63 1.68 19.47
1/04/1013-31/03/2014 9.15 1.99 21.79

Overall the number of sickness days per employee has also risen to 9.2%

The Council has not yet commented on the worrying trend

York Council mobile phones

mobile-phones

The York Council has revealed that it rents nearly 2000 mobile phones and other mobile devices for use by its workforce.

Mostly these are Nokia 113, Samsung Galaxy Young and Samsung Galaxy S4 Mini models.

It has now decided to implement a management system for them called air watch

The Council has fewer than 4000 employees with 3500 registered for IT helpdesk support.

The relatively high ratio of corporate phones to employee numbers has not been the subject of any recent review by the Councils audit committee.

Complaints about the York Council continue at high level

The Council have belatedly published answers to questions posed at its meeting in December. One of the questions tabled asked about complaint levels towards the end of last year and also sought information about the source of service reports.

Concerns had been raised about whether some web generated reports had found their way into the system.

The number of complaints received by the Authority is reported as

Complaints
Jun – Nov   2013
Stage 1
511
Stage 2
126
Stage 3
2
Total
639

Stage 3 complaints are the most serious. The classification means that the complainant remains dissatisfied with the response provided by the Council

The overall number of contacts with the Council (by channel) are:

 

April

May

June

July

Aug

Sept

Total

Total telephone calls 2012

23980

23525

22654

22654

22373

23938

140851

Total footfall 2012

5775

6167

5706

6456

5997

6427

36528

Total Emails 2012

3716

2969

3232

4570

4134

3413

22034

“do it on line” calls 2012

1230

709

1101

1606

1291

1841

7778

Total telephone calls 2013

33587

29971

26320

34132

26385

32990

183385

Total footfall 2013

10415

9757

8061

10123

10259

12226

60841

Total Emails 2013

7088

5199

4474

5823

4825

4697

32106

“do it on line” calls 2013

755

634

934

1667

1471

2387

7848

 

“Smarter York” App 2013 – 200 reports.

So the number of reports of public service failings being made by York residents to the Council continues to grow.

The much vaunted Smarter York mobile phone “app” has proved to be a flop. The “app” was under-developed when launched and is very limited in its scope when compared to commercial alternatives like “My Council”.

The costs of dealing with contacts made by residents are much higher than were expected when the Council moved to its new HQ.

They bring further into question the wisdom of the decision by Labour Councillors to close down local branch offices in sub-urbs like Acomb.

Several days out in Dusseldorf, Seoul, Rio, Shanghai, Chicago, New York, Paris, Nice, Cape Town, etc

Seoul

Seoul

The York Council has now published a list of foreign travel trips made by members and officials in the period from May 2011 to June 2013.

The list ends before the latest round of Tour De France related trips to Paris.

The full list can be downloaded from here.

NB. Some of the travel and hotel costs were covered by third party sponsorship

York Council explains telephone contact delays

Time taken to answer telephone calls to the York Council

Time taken to answer telephone calls to the York Council

The number of complaint calls to the Council almost doubled when the ill-fated new refuse collection schedules were introduced on 9th September.

Over 5500 residents tried to raise issues with the Council

Callers faced an average wait of nearly 3 minutes before being answered.

42% gave up waiting and hung up.

Commercial switchboard operators typically have a target “Time to Answer” of less than 20 seconds.

Swiychboard
The problems were exacerbated last week by the failure of the Council to update its database to allow its web site to be used to report missed bins.

The Council has promised to take action to align staff resources to more closely match demand levels in the future.