York social workers praised

 

A peer review of adult safeguarding has praised City of York Council’s ‘amazing’ front line staff, highlighting their ‘can do attitude’ and motivation in providing quality services for residents and making safeguarding personal.

The review, which took place between 23 and 25 January, was requested by the council to assess how York might improve the outcomes for people accessing social care services, in particular how the council and partners promote safeguarding.

The specific scope of the work was to receive:

  • An external view of direction of travel and progress made to transform adult social care in York
  • Recognition of the journey towards implementation of making safeguarding personal and scope for improvement
  • Confirmation and challenge of the self assessment and how York might:
    • Further improve health and well being outcomes for individuals
    • Promote the future sustainability of the health and social care system

As well as praising council staff the report features positive feedback on partnership arrangements, mentioning that the safeguarding board was well represented with ‘extremely committed partners’ adding that they were ‘envious’ of many of the partnerships in place.  (more…)

Peer review of York Council published

The York Council has been very coy about its response to the recent “Peer Review”.

Peer review letter click to read

Peer review letter click to read

These reviews take place periodically. There have been three in York during the last 3 years although the 2014 review has not been published on the Council’s web site. All are predictable in both tone and content. Gangs of footloose Councillors and officials roam the country offering other Councils (peers) the benefit of their wisdom. Reports always offer some encouragement then fall back on a series of well-worn phrases set to reflect whatever the current central establishment view of local government might be.

We’d all be rich if we had £5 for every review which criticises “salami slicing” of budgets. Actually trying to get economies in all aspects of the Councils services is a perfectly legitimate approach. The alternative is either stopping an activity altogether &/or massive outsourcing (as seen in places like Barnet)

The team of inspectors must have had a field day following the virtual collapse of the Councils administration in 2014.

The grandees in their letter to the Council clearly skirt round the lack of experience in the leadership of the Council (even worse since the report was written in March with the new Tory Leader having only 12 months’ service under his belt & a new Chief Executive only just arriving).  The crisis in confidence in the Council owes a lot to a secretive approach which continues under the new administration.

Performance management -actually measuring progress – has been poor while the customer interface has fallen away against a background of over ambitious promises by the IT chiefs. The inspectors are right to say that the Council should have taken bold decisions early in its term of office to deal with controversial issues. Yet the Guildhall project, the ever growing community stadium “add ons” and the risky – from a taxpayers viewpoint – approach to York Central, are all missed opportunities….. & that without the inevitable conflicts which will arise when the new draft Local Plan is published next week.

None of the recommendations are surprising. The “experts” suggest;

Council response click to access

Council response click to access

  • Making visible and public demonstrations of joint leadership
  • Create Strategic Leadership Team meetings between the Executive and SMT on at least a monthly basis
  • Provide better clarity of the roles and responsibilities of members and officers
  • Get on with the senior management review: create officer stability, followed by SMT team building
  • Don’t lose the opportunity of being a new administration to make the difficult decisions now, and be bold in those decisions!
  • Focus on action, rather than reaction to immediate issues and events
  • Develop a positive narrative about the council and what you want to achieve
  • Consider capacity for corporate planning and performance management linked to a medium term financial strategy
  • Beyond the social media policy, consider a wider approach to managing vocal minorities, to ensure they do not dominate and distract the council from its business (!)
  • Develop a tactical plan to raise the profile of the council
  • This is the third review within 3 years. We expect you to develop – with a sense of urgency – a clear and visible action plan with deliverables, timescales and individual member and officer accountabilities, ready for adoption during early summer 2016

The Council have come up with a response to the criticisms. It has taken them 3 months to do so (the inspectors visited on 9th March) and they have omitted to involve York residents in building a response.

Residents will expect to see quick and tangible improvements particularly in the areas of transparency and performance management.