Annual Council tenants satisfaction survey results have been published. Not surprisingly they show little change for the views record last year.
The results are based on the views of 595 tenants who returned the Councils survey form
83% of tenants area satisfied with the overall service provided by the (Council) landlord
Highest level of dissatisfaction relates to poor parking provision in estates. Despite funding having been made available, Council officials seem unable to deliver the additional parking pal-bys in locations that have been identified. It is a problem in parts of the Westfield Ward where 6 schemes, some dating back as far as 2016, have yet to be started. Only one, in Spurr Court, has been completed recently.
There are other areas where tenants say improvements are needed
- 59% say dog fouling is a problem
- 59% Are unhappy with the state of roads and footpaths
- 55% say rubbish and litter is a problem in their area
- 48% say drug use or dealing is a problem in their area.
- 44% say disruptive teenagers are a problem in their area
- 46% say drunk or rowdy behaviour is an issue
The Council was criticised by 1/3 tenants who said the landlord did not listen to their views. This was a marked increase in dissatisfaction since the previous survey was completed.
In 2018 the York Federation of Tenants Associations was wound up, with no independent voice now articulating residents concerns in many of the City’s estates.