Annual Council tenants satisfaction survey results have been published. Not surprisingly they show little change for the views record last year.
The results are based on the views of 595 tenants who returned the Councils survey form
83% of tenants area satisfied with the overall service provided by the (Council) landlord
Highest level of dissatisfaction relates to poor parking provision in estates. Despite funding having been made available, Council officials seem unable to deliver the additional parking pal-bys in locations that have been identified. It is a problem in parts of the Westfield Ward where 6 schemes, some dating back as far as 2016, have yet to be started. Only one, in Spurr Court, has been completed recently.
There are other areas where tenants say improvements are needed
- 59% say dog fouling is a problem
- 59% Are unhappy with the state of roads and footpaths
- 55% say rubbish and litter is a problem in their area
- 48% say drug use or dealing is a problem in their area.
- 44% say disruptive teenagers are a problem in their area
- 46% say drunk or rowdy behaviour is an issue
The Council was criticised by 1/3 tenants who said the landlord did not listen to their views. This was a marked increase in dissatisfaction since the previous survey was completed.
In 2018 the York Federation of Tenants Associations was wound up, with no independent voice now articulating residents concerns in many of the City’s estates.
‘Pay to stay’ law would force social tenants to declare income
The York Council has revealed that 270 tenants with high earning may be required to pay the market rent for their homes from 2017.
Rent levels in York
Announced in the Budget, the ‘pay to stay’ policy means social housing tenants with household incomes over £30,000, or over £40,000 in London, would have to pay a market or near market level of rent. The measure would come into effect in April 2017.
The government had previously said that it might introduce legislation requiring tenants to declare their incomes in future but said all income raised would be available for investment in affordable housing.
The Budget document said while Housing Associations will keep the extra money to fund development, Councils must hand it to the Treasury.
We think this will be ‘pay to go’: people will decide to exercise their “right to buy”
The Institute for Fiscal Studies estimates the policy would affect 10% of social housing tenants.
Councils fear collecting the data would be expensive and difficult, particularly for existing tenants and when tenants’ earnings change.
Legislation will be included on a Housing Bill, which is also set to introduce the extension of the right-to-buy (discounts) to housing association tenants
Tenant satisfaction with the way that the Council runs its housing operation has fallen over the last year.
A report, produced by the newly-formed “Tenant Scrutiny Panel”, looks at how the council has performed in the previous 12 months.
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On most measures the Councils performance has declined.
• The number of tenants satisfied with repairs and maintenance fell from 85% to 82% while satisfaction with “the general condition of their home” fell from 83% to 81%.
• Only 55% of tenant adaptations were completed on time compared to 85% the previous year.
• Tenants satisfied with the standard of their new homes fell from 66% to 60%.
• There was an improvement in the time taken to relet empty properties although at 25 days this was worse than is achieved by several other Councils.
• Tenants satisfied with ”involvement in management & decisions” fell from 53% to 51%
• Tenants satisfied with” the outcome of their complaint” was only 34% compared to a target of 70%
• It took longer to remove graffiti.
• Nine out of 10 tenants responding to the Tenant Satisfaction Survey were satisfied with their neighbourhood as a place to live.
The results mirror the growing dissatisfaction levels revealed by the Councils more general “big survey” the results of which were revealed last month.
To view the full report click here