City of York Council is launching tomorrow (26th May) a new Approved Garage Scheme (AGS) to give both residents and garages peace of mind about the quality of services they are buying and giving.
The AGS scheme is backed by council Trading Standards officers who will advise and help raise standards at the car dealerships, service and repair workshops which sign up to the scheme.
Residents and other companies can be confident that AGS-authorised businesses are checked and approved by Trading Standards as being trustworthy and competent.
To secure AGS membership, garages must meet certain criteria and maintain those standards through routine audits and checks. They must also be prepared for the investigation of any customer complaints by Trading Standards officers who could intervene to help resolve them to the satisfaction of both customer and garage.
The officers will regularly update AGS members on national guidelines including technical requirements, service standards and warranties. They will also share professional advice on trading standards and civil law to ensure AGS garages are fully compliant.
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