Fourth week of bins emptying chaos in York – Council get wards wrong

The Council web site made a mistake on Tuesday in identifying the locations of bins that hadn’t been emptied.

Grey bins in various pa8th October 2013rts of the Westfield and Acomb wards weren’t collected. However the Council said these were in “Copmanthorpe”.

Really is time that they sorted this out.

Tuesday 8th October the following areas did not have their waste collected as scheduled:

“Companthorpe” Grey bin (sic)

◦Askham Lane (Gale Lane – Ridgeway)

◦Vesper Drive

◦Ridgeway

◦Rylatt Place

◦Wetherby Road (Ridgeway to bypass)

◦Briar Avenue

◦Collingham Place
Woodthorpe (green bin)

◦Summerfield Road
◦Wordsworth Cresent
◦Ullswater Terrace
◦Arundel Grove
◦Overdale Close
◦Silverdale Court

Waste bin emptying problems getting larger – Dringhouses, Micklegate and Bishopthorpe miss out

Today (Monday) the Council is reporting that both grey and green bins haven’t been emptied in parts of York.

Some of the roads listed on the Councils web site as “Micklegate Ward ” are actually in the Dringhouses Ward.

The web site is also a little vague about when the grey bins will actually be collected, although it seems that the green bins in Bishopthorpe will be emptied tomorrow (Tuesday)

Monday 30th September some properties in the following area(s ) did not have their waste collected as scheduled:

Grey Bin: (Micklegate Ward)

Chalfonts

◦ Pulleyn Drive

◦ White House Gardens

◦ White House Rise

◦ White House Drive

◦ White House Dale

◦ St Georges Place

◦ Newington Court

◦ Mount Vale Drive

◦ Towton Avenue

◦ Moorgarth Avenue

Green Bin: (Bishopthorpe)

◦ Copmanthorpe Lane

◦ The Coppice
◦ Kirkwell
◦ New Lane
◦ Temple Road

“Green waste will be collected on Tuesday 1st October, please remember to present your garden waste bins by 7am”.

Poppleton and Rawcliffe miss out on today’s bin emptying.

Friday 27th September some properties in the following area(s ) did not have their waste collected as scheduled:

Green Bin: (Poppleton)

◦ Main Street
◦ Limegarth
◦ School Lane
◦ Riversvale drive
◦ Springfield Road
◦ Bankside Close
◦ Littlefield Close
◦ Nether way (part)
◦ Montague Walk
◦ Dikelands Lane
◦ Little Garth
◦ Ebor Way (part)
◦ Beech Way

Green Bin: Rawcliffe

◦ Eastholme Drive
◦ Byron Drive
◦ Southolme Drive
◦ Northolme Drive
◦ Grasmere Grove
◦ Kentmere Drive

The Council says that green waste will be collected on Saturday 28th September, “please remember to present your garden waste bins by 7am”.

Wiggintons turn for bin emptying failure

The Council say today, “Thursday 26 September some properties in the following area(s ) did not have their waste collected as scheduled:

Green Bin: (Wigginton)

◦Kirkcroft
◦Lockey Croft
◦Dealtry Avenue
◦Arenhall Close
◦Minster Close
◦Minster View
◦Churchfield Drive
◦Forest Close
◦Middlebanks
◦Plantation Way
◦Greendike (Part)

Green waste will be collected on Friday 27th September, please remember to present your garden waste bins by 7am.

Woodthorpe loses out in today’s bin emptying lottery

waste lorry
Waste bins not emptied today

Green Bin: (Woodthorpe)

• Carrfield
• Chantry Close
• Summerfield Road
• Arundel Grove
• Ullswater
• Silverdale Court
• Overdale Close

The Council says, Green waste will be collected on Wednesday 25 September. Please ensure your garden waste bins are out for collection by 7am.

Now Dringhouses and Copmanthorpe bin emptying missed by Council

Monday 23 September today’s missed bins! This is the third week of the new bin emptying schedules and still no sign of an improvement.

Green Bin : (Tadcaster Rd)

◦Pulleyn Drive
◦White House Gardens
◦White House Rise
◦White House Drive
◦White House Dale
◦St Georges Place
◦Newington Court
◦Mount Vale Drive
◦Towton Avenue
◦Moorgarth Avenue
◦Mount Vale
◦St Aubyns Place
◦Trentholme Drive
◦The Mount
◦Old Moor Lane
◦Aldersyde
◦The Horseshoe
◦Tadcaster Road (Part)

(Copmanthorpe)◦Wilstrop Farm Road
◦Barnfield Way
◦Paddock Close
◦Holmfield Close
◦School Lane
◦Manor Farm Close
◦Westfield Court
◦Horseman Lane
◦Horseman Avenue
◦Horseman Close
◦Lynwood Avenue
◦Manor Heath
◦Rutland Close
◦Lynwood View
◦Main Street (Part of)
Recycling:

◦St Aubyns Place
◦Tadcaster Road (20 Houses)

The Council say, “Green waste will be collected on Tuesday 24th September, please remember to present your bins/boxes”.

York Council explains telephone contact delays

Time taken to answer telephone calls to the York Council

Time taken to answer telephone calls to the York Council

The number of complaint calls to the Council almost doubled when the ill-fated new refuse collection schedules were introduced on 9th September.

Over 5500 residents tried to raise issues with the Council

Callers faced an average wait of nearly 3 minutes before being answered.

42% gave up waiting and hung up.

Commercial switchboard operators typically have a target “Time to Answer” of less than 20 seconds.

Swiychboard
The problems were exacerbated last week by the failure of the Council to update its database to allow its web site to be used to report missed bins.

The Council has promised to take action to align staff resources to more closely match demand levels in the future.

Bins chaos now hits Clifton and Rawcliffe

The Council say that they have been unable to empty green waste bins and collect recycling in parts of the Clifton and Rawcliffe area today. They hope to empty the green bins tomorrow (Saturday)

They have also failed to collect recycling from 10 roads in Rawcliffe. However they now plan to collect them on Monday. How residents are supposed to know this remains a mystery.

The local media continue to pretend that everything is OK.

No point in ringing up the Councils help line (01904 551551) . It is closed until Monday.

Even then you will only have a 50% chance of getting through – see our story tomorrow for the background to the Council communications meltdown.

Waste not collected (according to Council web site)

Green Bin: (Clifton Moor)

Hopes that Council Leader James Alexander will step in to address the bins crisis have been dashed. His involvement here was photographed only a few weeks before the last local Council elections

Hopes that Council Leader James Alexander will step in to address the bins crisis have been dashed. His involvement here was photographed only a few weeks before the last local Council elections

• Winscar Grove
• Langsett Grove
• Roseberry Grove
• Landalewood Road
• Grimwith Garth
• Gouthwaite Close
• Rivelin Way
• Doe Park
• Roundhill Link
• Stubden Grove
• Thornton Moor Close
• Dale Dyke Grove
• Boltby Road
• Morehall Close
• Oakdale Road
• Bransholme Drive
• Whitley Close
• Hayforth Close
• Handley Close
• Wellesley Close
• Ilton Garth
• Ryburn Close
• Loxley Close
• Rishworth Grove
• Eldwick Close
• Lanshaw Croft
• Ebsay Drive
• Lindley Road
• Barmby Close
• Redmires Close
• Gillingwood Road
• Wharnscliffe Drive
• Harden Close
• Lindley Wood Grove

Green Bin: (Clifton)

• Burton Stone Lane
• Burton Green
• Ashton Avenue
• Ingram Avenue
• Waveney Grove
• Burrill Avenue
• Evelyn Crescent
• Marjorie Waite Court
• Crombie Avenue
• Crichton Avenue
• Wilberforce Avenue
• Bede Avenue
• Intake Avenue
• Lucas Avenue
• Link Avenue
• Rowntree Avenue
• Sutton Way
• Little Avenue
• Kingsway North

Recycling:

1. Beaverdyke
2. Chelkar Way
3. Fewston Drive
4. Angram Close
5. Swinsty Court
6. Leighton Croft
7. Keats Close
8. Reighton Avenue
9. Lawnswood Drive
10. Melton Drive