Car park occupancy in York

Car parking space availability signs still not working

It looks like the Council may finally be reinstating the remote car park space availability systems.

The real time information – available on street signs and via the internet – was abandoned some 5 years ago.

Now a £98,000 contract has been awarded to Swarco Traffic Ltd for the provision of new control equipment

More haste, less speed – New Council issue reporting system is flawed

The York Council has gone ahead and launched a replacement for the “report it” system which it abandoned 3 years ago. The older system had worked well for over 8 years but was, apparently, a victim of the move to West Offices.

click to access Council forms

click to access Council forms

A Smarter York “App” was introduced but it lacked the functionality and flexibility of the old system. It gradually fell into disuse.

About 2 years ago the Council promised a system based on individual “customer accounts” and this was to have been launched in the spring.

However nothing materialised.

Now the Council has rushed out a minimalist reporting system for neighbourhood reports. It is intended to cover issues like  street light faults, cleansing issues, footpath fouling, road/pavement defects, overgrown trees and problems with street furniture.

Unfortunately the system has not been properly tested with users and already a list of “bugs” has emerged.

These include:

  • The system does not have an “App” which would allow it to run on smart phones.
  • The system doesn’t provide a complainant with an Emailed (or any other copy) of the issue that they raised
  • There is no way of associating the issue number with a specific complaint
  • There is no publicly accessible record of issues raised. This facility was available on the Smarter York system and is fundamental to the “Fix My Street” system. Consequently the likelihood of duplicate reports increases.
  • The type of issue that can be reported is limited. Problems with defects on play equipment aren’t covered, for example.

These issues need to be resolved before the system is promoted by the Council. In the meantime, “Fix My Street” offers users much greater functionality and reassurance.

Seems to be a case of good intentions but poor delivery by the York Council on this one




Free computer and internet support for care givers in York


Explore York Libraries and Archives, in partnership with York Carers’ Forum and the Tinder Foundation, are offering free support to local paid and unpaid carers on how to use computers and get online.

Explore Digital Care is a free, six-part course which will help care-givers in York understand the basics of using digital technology which will give them access to online support and resources themselves and so help those they care for.