Bus users in York hold local bus services in high regard.
The most recent independent survey conducted by “Transport Focus” found that 89% were satisfied with their overall journey experience.
85% thought that the journey time was reasonable while 77% said the buses were punctual.
62% of fare paying passengers said he service was good value for money (down from 79% the previous year)
Most of the respondents used First services. First compared favourably with many other operators across the country.
Bus drivers behaviour was widely praised.
The survey results bear out similar findings from a door to door survey undertaken by local councillors last year.
The detailed results are:
