There have been no additional hospital deaths or positive test results reported in York today
There have been no further deaths in care homes with the total remaining at 77
According to the latestONS figures, up to 25th July, there had been 168 deaths registered in the City giving the cause of death as COVID-!9.
Where to find an “eat out” discount restaurant
Not too many restaurants in the Westfield area have registered yet for the government backed “eat out to help out” discounts. The list does include the Indian Ocean on The Green and the Carlton Tavern.
York Council offices – limited reopening using appointment system
The York Council has been under increasing pressure in recent days to provide a road map back to more normal public service access arrangements in the City.
West Offices
Today they have said,
“From 27th July we are starting to reopen our customer centre by appointment only.
Following government guidance we will continue to ask residents to use our website or contact our team by email or phone in the first instance. We do appreciate that it may not be possible to resolve all queries in this way, so our customer service team will book residents an appointment where needed.
Residents should not attend their appointment if they;
Have any symptoms of Covid-19 such as a fever, new repetitive cough, or change to sense of smell or taste
Share a household with anyone who is currently displaying Covid-19 or is self-isolating due to suspected Covid-19
Have been advised by the NHS track and trace to self-isolate as a precaution to prevent the spread of Covid-19
How will it work?
From 27 July we are reopening our Customer Centre by appointment only. We are asking people to call our customer centre to book an appointment. We will try, where possible, to resolve their query over the phone. However if this can’t be done, we will arrange an appointment.
Following government guidance, we will have a reduced number of staff in West Offices, with the majority continuing to work from home to support residents over the phone or by email.
Why by appointment only?
The safety and wellbeing of our residents and staff is our utmost priority. Government guidance remains that where possible people should work from home, throughout the pandemic thousands of queries have been resolved without the need for face to face appointments as people used the website or contacted our customer service team by phone. We understand there may be some queries or specific individuals that will require in person support and are opening on a limited basis from 27 July, by appointment only.
What safety measures are in place?
We have introduced a number of measures to help keep our staff and customers safe including:
Touchless hand sanitiser station for all customers to use on arrival
Perspex screens for personal protection
Time between appointments
Limiting the number of staff and customers in the building at any one time by operating by appointment only
What services can people access by visiting?
Appointments can be made when a query can’t be managed over the phone or online for the below services:
