Just a few days after we revealed that the Councils IT systems were at best “flaky”, there has been official confirmation of the scale of the problems

A report to the Council’s Audit Committee includes a “Red Warning” about the new digital system (CRM) on its risk register.

The project ran into serious trouble earlier in the year when a “contractual issue” ruled out “going live” on many customer management features.

Now the position has worsened with no progress on resolving the issue being reported. The Council is pinning its hopes on an “independent review” of the outstanding issues but no timescales have been agreed,

The IT change is hugely expensive for taxpayers. It is a project first mooted in 2011 but since then progress has been agonisingly slow. As a result the Council has been criticised for not buying proven “off the shelf” solutions; instead they preferred to “go it alone”.

The Executive member with responsibility for the project (Chris Steward) quit in January, leaving Council Leader David Carr to pick up the pieces.

It seems that he has had little more success in moving the project forward.