The York Councils web site, and most of their telephone systems, have been unavailable for most of today.

That is too long for an authority that claims it its trying to reduce costs by encouraging the use of electronic communications.

The responsible Cabinet member is already expected to come under fire at the Council meeting taking place on Thursday for poor customer care performance figures.

A question has been tabled which reads:.

Will the Cabinet member please publish the latest quality of service statistics which he holds for Customer Services covering both “in person” presentations at West Offices together with time to answer telephone calls and respond to electronic communications.

Specifically why is it taking the Council up to 2 weeks to log for action some issues which have been Emailed to the YCC?

Today’s IT collapse – and lack of update information from the Council – will only raise even further concerns..