Dreamwell couple ordered to pay £917,287

A husband and wife from Leeds convicted of consumer protection offences against vulnerable people have been ordered to pay back £917,287 under the Proceeds of Crime Act following a hearing at Leeds Crown Court.

Claire Wray (aged 38) and Paul Wray (aged 51, both of Clayton Wood Close, Leeds) both received prison sentences in March 2017 following their convictions. They mis-sold mattresses, beds and mobility equipment to elderly consumers through their company Dreamwell Limited.

Claire Wray, the sole director of the company, received 12 months in prison after being found guilty of misleading, banned and aggressive commercial practices, and money laundering. She was also disqualified from being a company director for seven years. Her husband, Paul Wray, company secretary for Dreamwell Ltd, was sentenced to 28 months imprisonment for illegal commercial practices in July 2016 and was disqualified from being a company director for nine years.

Recorder Iqbal QC ordered that the proceeds of crime confiscation order is to be paid within 3 months or the Wrays would face a further 6 years imprisonment.  He also ordered that compensation totalling £20,757 was to be paid to the Wray’s victims from the confiscated monies.

The couple was arrested on 9 December 2014 following over 50 complaints which triggered an extensive operation over an 18-month period by the National Trading Standards Yorkshire & the Humber Regional Investigations Team, based at City of York Council and the North East Regional Asset Recovery Team based with West Yorkshire.
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Total £17.5k fines for builders’ poor work and practices in York

 £17,670 compensation and court costs has been given to a building partnership for unprofessional and unfair trading practices which left a vulnerable York resident with a damp, leaking house extension

Trading as Ripon Building Specialists, Robert Montgomery (aged 38 of Church Street, Kirby Malzeard) and Jeremy Paul White (aged 62 of Bedale Road, Catterick Garrison, Richmond) were fined today (25 April) at York Crown Court.

Montgomery and White quoted to build an extension designed to accommodate the customer’s disabilities and an elderly relative. The quote was accepted and the customer paid a 30 per cent deposit (£6,500). Work began on 18 August 2014 and was due to finish by the end of September
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New “approved garage” scheme for York

City of York Council is launching tomorrow (26th May) a new Approved Garage Scheme (AGS) to give both residents and garages peace of mind about the quality of services they are buying and giving.

The AGS scheme is backed by council Trading Standards officers who will advise and help raise standards at the car dealerships, service and repair workshops which sign up to the scheme.

Residents and other companies can be confident that AGS-authorised businesses are checked and approved by Trading Standards as being trustworthy and competent.

mechanic cartoon picTo secure AGS membership, garages must meet certain criteria and maintain those standards through routine audits and checks. They must also be prepared for the investigation of any customer complaints by Trading Standards officers who could intervene to help resolve them to the satisfaction of both customer and garage.

The officers will regularly update AGS members on national guidelines including technical requirements, service standards and warranties. They will also share professional advice on trading standards and civil law to ensure AGS garages are fully compliant.
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York residents encouraged to ‘Know Your Rights’

PrintAs part of this year’s National Consumer Week, 2 to 8 November, the York Council’s Public Protection team is raising awareness of new rights for consumers when purchasing goods and services.

The Week, themed ‘Know Your Rights’, aims to give consumers more information about the Consumer Rights Act which came into force on 1 October 2015. The act clarifies how long consumers have to reject goods and limits traders to just one attempt to repair goods. For the first time, it includes specific rights when digital content, such as computer programs, are faulty.

The new Consumer Rights Act states that services must be carried out with reasonable care and skill and within a reasonable time for a reasonable price (where this has not been agreed beforehand).

Goods must now be:

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  • as described and the same as an sample or model shown beforehand
  • of satisfactory quality, meaning fit for all usual purposes, safe and reasonably durable
  • fit for any particular purpose made known
  • installed correctly, for example in the case of fitted kitchens.

Consumers may now:

  • reject faulty or mis-described goods for a full refund within 30 days of purchase or delivery, or ask for a free replacement or free repair when outside of the 30 days 
  • require goods to be re-installed correctly for free 
  • reject goods which remain faulty after a single repair is attempted, or chose to keep them and obtain a reduction on the purchase price 
  • request a repeat performance of the service 
  • reduce the price of the service to reflect the non-performance.

The Council said: “The new Consumer Rights Act offers more protection to consumers and it is important that they are aware of their rights which will help them to obtain the quality of goods and services they require.

“The council’s Public Protection service also provides support to local businesses to help them understand the implications of the Act and comply with the new legislation.”

For more advice on consumer rights or to find out more about the support which can be given to local businesses contact the Public Protection team on 01904 551525 or email public.protection@york.gov.uk

Further information about the act is also available for businesses at www.businesscompanion.info and consumers at www.citizensadvice.org.uk