The York Council has moved to address problems that residents were having reporting issues using the “My Council” mobile phone “app”.
The “app” allows users to report any issues that they find on the streets of the City. Copies of the report, a photo and locations map are then emailed to the complainant.
It has a longer list of issues that can be reported than the Council proprietary system (Love Clean Streets) The Council seems to have abandoned the “Love Where You Live York” web site although it is still advertised on their own site
It transpires that many of the “My Council” reports were going astray as a result of incompatible interface systems.
Easy to report footpath damage using “my Council”
Now the Council says that the problem has been fixed.
We’d like to see systems like “My Council” fully integrated into the Councils working practices and for any responses to residents to include a confirmation that a problem has been addressed successfully.
Meanwhile Liberal Democrat Councillor Ian Cuthbertson has tabled a question on the issue for Thursdays Council meeting
“How many complaints, forwarded to the York Council Contact centre over the last 6 months via web based reporting tools (such as “My Council”, “report that hole”, “report that pothole” etc), have been successfully recorded and actioned and how many reports have been discarded because of data translation problems?”