City of York Council is reinforcing the importance of treating customers receiving care and support services with dignity by supporting Dignity Action Day (Sunday 1 February).
National Dignity Action Day aims to ensure people who use care services are treated as individuals and are given choice, control and a sense of purpose in their daily lives.
Dame Joan Bakewell, Dignity in Care Ambassador said: “Dignity Action Day highlights a more respectful way of behaving towards vulnerable people. The very old and the very young clearly need our respect, but it wouldn’t do any harm to spread the dignity message across the population then we can all benefit.”
The ‘Ten Point Dignity Challenges’ are:
1.Have a zero tolerance of all forms of abuse.
2.Support people with the same respect you would want for yourself or a member of your family.
3.Treat each person as an individual by offering a personalised service.
4.Enable people to maintain the maximum possible level of independence, choice and control .
5.Listen and support people to express their needs and wants.
6.Respect people’s right to privacy.
7.Ensure people feel able to complain without fear of retribution.
8.Engage with family members and carers as care partners.
9.Assist people to maintain confidence and positive self-esteem.
10.Act to alleviate people’s loneliness and isolation.