Care and support services at City of York Council’s Sheltered Accommodation with Extra Care facilities has been described as ‘good’ by independent inspectors

The Personal Support Services (PSS), which offers care services to a number of tenants at Glen Lodge, Barstow House, Marjorie Waite Court and Gale Farm Court, was assessed by the Care Quality Commission (CQC) in January. It was described as ‘safe, effective, caring and responsive’ by the team of inspectors, who spoke to tenants and members of staff as part of their visit.

Comments from customers included: “I feel safe because they’re [the carers] are so efficient.”; “The care workers are very professional in everything they do.” “The carers and very good and considerate. They always look after me well and are most kind and careful.”

Councillor Carol Runciman, Executive Member for Adult Social Care and Health, City of York Council, said: “I’m pleased that the inspection has highlighted so many areas of good practice in the care and support provided at our sheltered housing accommodation. It’s particularly heartening to see so many positive comments from customers about the care they receive.

“Extending the existing facilities at Glen Lodge and creating additional purpose-built Sheltered Accommodation across the city is a key part of our plans to improve accommodation for older people in the city and I’m delighted that our existing services are rated as ‘good’. I’d like to thank all the staff for their continued hard work and dedication.”