Post Office clarifies Lendal Post Office transfer plans.

Lendal Post Office

We reported earlier in the week that some of the documents issued by the Post Office were unclear about what services would be transferred from Lendal to their new branch in Coney Street.

They have written back to provide some clarification.

I hope it will be helpful to explain that the vast majority of products and services available in a Directly Managed Branch will transfer to a franchise with the exception of The UK Visa and Immigration Biometric Enrolment Service for the Home Office.  This service is currently available nationwide by agreement with the Home Office and is provided through a mix of directly managed and WHSmith’s branch locations. 

The Home Office recently awarded a new contract for this service to another supplier and it has been announced that our role in this is coming to an end in November, although we are discussing supporting the Home Office until March 2019”.

The Home Office is understood to have issued a contract to an on line supplier.


The Post Office has not provided any quality of service stats for the Lendal branch.

Nor will they reveal the target “queue waiting times “for the new branch which they hope to open in the WHSmith’s premises.

We think that the quality of  customer services should be a key factor in making any decision about moving public service access points.

A little more transparency wouldn’t be amiss although the move to 7 days a week opening will be a step forward.

Residents wishing to comment on the plans should click here to fill out the Post Office survey

Closure of Lendal Post Office gets mixed response

A local MPs reaction, to news that Post-Office services will be transferred about 200 metres to a site within W H Smiths on Coney Street, has provoked a mixed reaction. A photo of a local Councillor giving the clench fist salute at an anti-Post Office street rally, raised concerns that this might be the precursor to barricades being erected in the streets, accompanied by loud singing of the “Internationale”

The MP was pictured pasting a “protestcard” in a dummy pillar box (apparently oblivious to the fact the Royal Mail has been a separate business for many years).

But she may have a point.

The Post Office’s “on line” consultation seems to be less than transparent. It refers to the introduction of 7 day a week services at the new site (good) but singularly fails to say what services will be provided there.

Lendal Post Office

It merely says

 “A wide range of services would still be available at the (new) branch”.

So not all services will transfer then?

We have written to the Post Office asking them to clarify which services, currently provided at the Lendal office, will not be available at the Smiths branch, and where the nearest alternative customer access point is located?

Without this information, customers can’t possibly respond to the Post Office questionnaire which asks whether people will be inconvenienced by the move.

We have also asked the Post Office to provide quality of service stats for their present Lendal operation.

For example, mean and maximum queuing times?

We think that the Post Office should also publish customer quality of service targets for any new branch.


If they don’t provide more information, then we may have to look out an old songbook.

How does it go,

This is our final and decisive battle;
With the Internationale humanity will rise up!

..although possibly, being York, that might only involve a slightly heated exchange on “twitter”?