More waste collection delays in York

The York Council has run into further problems today with household waste, recycling and green bin emptying. There were issues on both sides of the City

Latest waste service update -Tuesday 26 May

We were unable to collect household waste from some areas in Dunnington due to capacity issues.

This household waste will be collected on Wednesday 27 May. Please present your containers for collection by 7.00am.

We have been unable to collect recycling waste from a number of properties due to service levels.

Our crews are still out collecting and a further update regarding recycling collections for 26 May will be issued tomorrow.

We were unable to collect garden waste from a number of properties in the following areas due to capacity issues:

  • Chapelfields
  • Foxwood
  • Tang Hall

We’ll attempt to collect missed garden waste by Wednesday 27 May, but may not be able to revisit until later in the week. Please leave greens bin out and we’ll get to you as soon as we can.

We have been able to recollect all outstanding garden waste from Monday 25 May.

Previous waste service updates – Monday 25 May

All scheduled household waste collections have been made.

We were unable to collect recycling waste from a number of properties in Fulford as a result of restrictions on operations due to coronavirus.

We’ll attempt to collect this recycling on Tuesday 26 May. Please present your containers for collection by 7.00am.

We’ve been unable to collect garden waste from a number of properties in the following areas due to capacity issues:

  • Badger Hill
  • Heslington

We will attempt to collect missed garden waste on Tuesday 26 May, but may not be able to revisit until later in the week. Please leave greens bin out and we’ll get to you as soon as we can.

Council aiming to clear garden waste and recycling collection backlog today (Saturday)

Litter Bin Sticker GIF | Gfycat

The Council says that it will work today to try to clear the backlog of waste collection in the City.

The backlog has developed due to “social distancing” issues while garden waste volumes have been very high following the recent suspension of collections.

The Council web site says, “

Latest waste service update

Friday 15 May

All scheduled household waste collections have been made, including outstanding collections from Thursday 21 May.

We were unable to collect recycling from a number of areas due to operational restrictions to do with Covid-19.

  • Strensall
  • New Earswick
  • Haxby
  • Wigginton
  • Clifton
  • Rawcliffe
  • Nether Poppleton
  • Upper Poppleton
  • Guildhall

This recycling  will be collected on Saturday 23 May. Please present your containers for collection by 7.00am.

We were unable to collect garden waste from a number of areas due to the large amount to be collected and capacity issues.

  • Acomb
  • Poppleton
  • Clifton Without
  • Rawcliffe

We’ll attempt to return for these collections as follows:

  • Poppleton on the evening of Friday 22 May or Saturday 23 May
  • Acomb, Clifton Without and Rawcliffe on Saturday 23 May

Please present your containers for collection by 7.00am.

All outstanding garden waste from Thursday 21 May has been collected”.

Waste collection update

The Council are struggling to catch up wiht householdwaste, reccyling and green bin emptying in various aprts of the City. Thye workede on into teh eveing yesterday and promise to continue into Satuirday if necessasry. Their latest update says,

“Latest waste service update
Thursday 21 May

We were unable to collect household waste from Old Orchard, Cherry Tree Lane, and Holly Tree Lane in Haxby due to a vehicle breakdown

This household waste will be collected on Friday 22 May. Please present your containers for collection by 7.00am.

We were unable to collect recycling from a number of areas due to operational restrictions to do with Covid-19.

  • Strensall
  • New Earswick
  • Haxby
  • Wigginton

This recycling waste will be collected on Friday 22 May. Please present your containers for collection by 7.00am.

We were unable to collect garden waste from a number of areas due to the large amount to be collected and capacity issues.

  • Strensall
  • New Earswick
  • Haxby
  • Wigginton

This garden waste will be collected on Friday 22 May. Please present your containers for collection by 7.00am.

We were able to return and collect missed waste from Tuesday 19 and Wednesday 20 May”.

More waste collection issues hit west York

It looks like the Council has caught up with the collection of domestic waste at least in the Westfield area today.

Unfortunately the same can’t be said for commercial waste with some problems reported weeks ago still to be resolved.

Council bins, to rear of Front Street, filled to overflowing
Not just Council bins full. These BIFFA bins are also behind Front Street. Bin that was subject to an arson attack was reported some weeks ago.

More problems with waste collection in York today

Looks like the backlog of green waste is causing capacity problems.

Also problems with household waste and recycling.

Today’s York Council update

Tuesday 19 May

We were unable to collect household waste today from Etty Avenue due to capacity issues.

This household waste will be recollected on Wednesday 20 May. Please present your containers for collection by 7.00am.

We were unable to collect recycling waste from a number of properties in the following areas due to a vehicle breakdown:

  • Muncaster
  • Deighton
  • Askham Richard
  • Askham Bryan
  • parts of Woodthorpe
  • parts of Huntington
  • parts of Osbaldwick
  • parts of Monk Stray and Heworth
  • parts of Dunnington

This recycling will be recollected on Wednesday 20 May. Please present your containers for collection by 7.00am.

We were unable to collect garden waste from a number of properties in the following areas due to capacity issues:

  • Dunnington
  • Osbaldwick
  • Askham Bryan (except for Main Street)
  • Askham Richard
  • parts of Woodhthorpe
  • parts 0f Micklegate Ward

We will attempt to collect missed garden waste on Wednesday 20 May, but may not be able to revisit until later in the week. Please leave greens bin out and we will get to you as soon as we can.

Glitches as green waste collection restarts

The York Council is reporting that not all waste put out for collection today was cleared. It is the first failure for several weeks with 100% collection rates having become the norm recently.

Today (Monday) is the first day that that green bins have been emptied this year.

The Council web says

Latest waste service update
Monday 11 May

“All scheduled household waste collections have been made.

“We were unable to collect recycling waste from a number of properties in the following areas due to a breakdown:

  • Copmanthorpe
  • Woodthorpe
  • Foxwood

This recycling will be recollected on Tuesday 19 May. Please present your containers for collection by 7.00am.

We were unable to collect garden waste from a number of properties in the following areas due to capaacity issues:

  • Copmanthorpe
  • Deighton
  • Dringhouses
  • Tadcaster Road

We will attempt to collect missed garden waste on Tuesday 19 May, but may not be able to revisit until later in the week. Please leave greens bin out and we will get to you as soon as we can”.

Coronavirus York updates – 9th April 2020

Compost bins

According to the Council their special offer on garden composting bins is still available. Details here.

Get a compost bin

We currently have a ‘buy one get one half price’ offer, meaning you can team up with family members, friends or neighbours to get a second compost bin at a reduced price. To take advantage of this offer:

There are 2 sizes of compost bin available:

  • 220 litre: £18.50
  • 330 litre: £20.50

Delivery is an additional £5.99 per order. Compost bins are:

  • made in the UK from 100% recycled plastic
  • designed with a secure windproof lid and removable side hatch
  • ‘carbon footprint certified’ by the Carbon Trust
  • guaranteed for 15 years


The Council says that it has worked with York Mix and Minster FM—north-yorkshire-supermarket-opening-times-and-restrictions/ “to make sure information is published which shares details of shops or restaurants who are able to deliver food and provides updated information about supermarkets”.

“Following feedback, we are now exploring how to make this information available in print”.

Unfortunately none of the lists published by the commercial media so far is comprehensive. They  often lack information about product rage, prices, pipelines, on line ordering and payment options as well as geographical coverage. 

The Community Hubs are now delivering food to anyone who needs immediate help – this ranges from those who usually access foodbank support, to residents that are medically shielded but have special dietary needs which are not met by Government food delivery system.  These flexible hubs are expected to deliver other sorts of help and all follow safe working guidelines, as far as is practical.


As part of steps to manage the impact and spread of Coronavirus, the Council has made the sad decision to cease all funeral services at the Crematorium with immediate effect [9 April 2020]. The cremations will continue as planned.

A number of precautions have already been taken at the Crematorium to reduce the risk to members of the public and staff. However, in light of new stricter and clearer government guidance relating to social distancing at funerals, we have had to make this difficult decision.

The council is taking into account the risks of infection spread outside of hospital settings and therefore, has to ensure that the health and well-being of everyone is protected, including the public, crematorium staff and partners, such as funeral directors. This has been one of the most difficult decisions we’ve had to make. At a time when family and friends are the most important part of our lives, we know this is going to be really difficult for many people who have lost their loved ones.

Council asks York businesses for help with PPE

City of York Council is appealing to the Government for additional personal protective equipment (PPE), and to local businesses for any spare PPE, so it can be used by the authority’s care workers.

Although the council’s care teams currently have sufficient PPE, stocks nationally are running low, and priority is being given to NHS staff. The Council  has low stocks of PPE. Teams go through hundreds of single use items every day. As national stock levels are low, anything local businesses can do to help would be greatly appreciated.”

“The items we need are disposable plastic aprons, gloves, black bags, masks, eye protection goggles, alcohol based hand sanitiser and hard surface wipes.”

Anyone who thinks they may have useful PPE should email

Coronavirus: Councils financial support package for residents

Over the past week, the council’s Customer Service Team have received over 1200 emails and 1000 calls requesting support.

During the same period, they received 278 applications for council tax support which are being processing. They have processed 68 York financial assistance support applications, 48 of these have already been successful completed and £4640 has been paid to those in need.

The council is also finalising the automatic award of additional council tax support. This will see all households on Council Tax Support receiving £150 towards their 20/21 bill.

 Mental health

 The coronavirus (COVID-19) outbreak means that life is changing for all of us for a while, and you might be feeling stressed, worried or anxious.

But there’s some simple things you can do to help you take care of your mental health and wellbeing during this time.

 Public Health England has shared ten top tips. Please read and share in your communities. This page includes information on getting urgent support should it be needed.

1. Stay connected with people

2. Talk about your worries

3. Support and help others

4. Feel prepared

5. Look after your body

6. Stick to the facts

7. Stay on top of difficult feelings

8. Do things you enjoy

9. Focus on the present

10. Look after your sleep


 Schools, childcare and information for families

 We have the bank holiday coming up this weekend.

 Many schools and early years settings across York will remain open over the holiday period to support those who need their care most.

At the same time, City of York Council has developed lots of information to help support parents and carers in their home schooling. 

To find out more or to download the pack, which includes:  

  • Easter Pack – online resources for mental wellbeing, online learning and staying active whilst at home
  • Fact sheets to help explain coronavirus to children and young people
  • Easy read information for children and young people with learning disabilities
  • Parent pack – resources for family schedules and timetables
  • And much more!


For more information on school support for key workers visit

For more information on early years support please visit

The press statement is here:  


Household waste and recycling collections will be taking place over the Easter Bank Holiday. To check when your collections are due, visit

 We are also asking residents not put used tissues into the recycling boxes – which we’ve been seeing on our collection rounds today.

They must go into the household waste bin (black bin) and be double bagged. Please follow these guidelines and help protect our frontline waste staff.

 Help us to ensure we can collect your waste by following these steps:

  • Double bag your waste if you have symptoms of Coronavirus
  • keep it separate from other waste and put aside for at least 72 hours before being put in your usual external household waste bin
  • wipe down bins and boxes before and after collection
  • minimise the waste you throw away
  • park responsibly


City of York Council have today granted £17k to Explore York Libraries and Archives, in order to extend the current range of virtual services to support individuals, families and communities of York during the Coronavirus emergency. This will give residents access to a wider range of e-books and audiobooks for all ages, and free access to Press Reader, a huge archive of 7000+ newspaper and magazine titles updated daily.

The extra funding will also enable residents to use Explore’s ‘Virtual Rooms’ which uses specialist conferencing software to bring people together. This is a great opportunity for artists to collaborate, or for readers to join a communal book group.

Explore will also be working in partnership with City of York Council to provide internet access for isolated and vulnerable residents who lack broadband or confidence in using technology.

Corona virus updates – 2nd April 2020

Another Coronavirus case reported in York

As of today, Thursday, April 2, there were 36 confirmed cases in York – up one on Wednesday’s total.

Doorstep deliveries – latest

Another fresh food home delivery option in #York…


Supermarket queue length information can now be found on @Foxwoodra Facebook page. Please help to keep it up to date.

@Connected_York is now offering an App giving details of some of the stores in #York who are offering home delivery services.

Askham Bog

Although the Yorkshire Wildlife Trust announced last week that it is securing where possible some of its reserves, there have been a small number of vehicles parked outside Askham Bog (Tadcaster Road) at times over the last few days.

The Trust said “As you are now aware, we’ve made the difficult decision to discourage access to our nature reserves because of the Coronavirus (Covid19) pandemic. 

Where possible, we will be closing gates and facilities at our nature reserves. However, as they are natural spaces it is not always possible to secure them; particularly where there are public rights of way passing through and wildlife needs to travel safely across our boundaries.

If you live locally to a Yorkshire Wildlife Trust nature reserve and are accessing it for your daily dose of outdoor time, then please do it with the utmost sensitivity and care, and adhere to current government guidelines around social distancing”.

York Financial Assistance scheme updates

The Council reports on support for residents and businesses

  • YFAS has had 45 emergency applications since 23 March. We have paid 23 with a total value of £2440. Those who haven’t been paid have been asked to provide more information on their circumstances.
  • Since 23 March we have had 199 Council Tax Support applications
  • Since set up, as of this morning our helpline has answered 855 calls and 759 emails. These calls and emails do not reflect all the people who have asked for help as the help is also being requested via “other” call paths and mailboxes.
  • We have over 2,800 volunteers signed up
  • We have had 1,600 calls for help and deployed 750 of our volunteers.
  • We have already applied the business rates holiday to over 4000 accounts and have now created a secure new system to process grants totalling nearly £40m across 2500 eligible businesses. 
  • We have written to all 2500 businesses it has identified as eligible for the grants.

Council advice for landlords and agents

Landlords and letting agents concerned about the impact of Coronavirus, should read the following guidance and advice. We will not increase fees this year for licenses for Houses in Multiple Occupation (HMO).

Landlords applying for a new licence or renewing an existing one, have a three-month holiday period to pay fees if needed. Please email for more information.

Licence holders with outstanding conditions applied to their licences can apply for an extensions to some of these conditions by emailing .

Due to Government restrictions, our work will focus on essential matters where we believe there is imminent risk to health. We will keep the situation under review.    


For information on the Government’s announcement about evictions and support for those renting, please see:

Some practical points to consider:

  1. If rent is owed, please ensure your tenant is aware of it.
  2. If your tenant is experiencing financial difficulty, please refer them to the council’s website
  3. Ask your tenants to put their concerns to you in writing/email so you can discuss the matter with them with all the relevant facts to hand.
  4. Ask your mortgage lender what arrangements they are putting in place. The Government has confirmed that the three-month mortgage payment holiday includes landlords whose tenants are experiencing financial difficulties due to coronavirus.
  5. Some landlords have already offered tenants a discount on rent or a rent holiday. Remember, that as with the mortgage holidays, this deferred rent will have to be paid back in the future.
  6. Speak to your tenant’s guarantor, where there is one.
  7. Ask your insurer if they can offer rent and legal protection.
  8. Keep your records up to date. This should include every conversation, phone call or email. Any arrears dating prior to 18 March 2020 should not be factored into this Coronavirus situation.

Waste collection boost from First York

First York bus drivers are helping to continue refuse collections. Four bus drivers with First York are learning how to operate bin lorries in a joint initiative with City of York Council (CYC) to support contingency planning for waste collection if there is a crew shortage from the impact of coronavirus.

The drivers began their training at the council’s Hazel Court depot this week and will spend four days developing skills in driving and manoeuvring the vehicle, operating the bin hoist, compacting devices and safety procedures with a x-person team on board. 

Marc Bichtemann, Managing Director of First York, said: “We have a close partnership the council and began thinking how we could support vital community services in other ways. Our drivers already have the skills in handling a large vehicle, so it seemed ideal to transfer this capability to driving bin lorries and provide a quick solution to any sudden changes in its waste management workforce.”

Driving a bin lorry requires a Class C HGV licence. First York put out a message to its eligible drivers and employees Simmy (correct) Hayward, Steve Ferry, Robert Dande and Chris Lucas signed-up for the training.

Robert said: “We’re all used to working in the community, but with the buses and passengers so dramatically reduced at the moment it’s a different situation. This is a chance to use our skills and help other essential services continue as normally as possible.”

Former Westfield school head dies

The former head of Westfield Junior School Mark Barnett has died. He may have become the latest victim of the COVID-19 virus. An inspirational figure for many local people he was the power behind the schools transformation a couple of decades ago. RIP

York Council House rent rise shelved for 3 months

The annual rent increase for City of York Council tenants is to be halted for three months due to the coronavirus emergency.

At the start of each financial year, annual rent increases usually come into effect. We are unable to reverse the annual increase in the billing system at this late stage, but residents are being assured that this increase will be refunded.

Council tenants are asked to pay their rent as usual and, those eligible, will be repaid the extra rent for the first three months of this financial year from 1 April 2020.

Tenants don’t need to take any further action because the refund will be credited direct to their rent account.

Tenants receiving Universal Credit and / or housing benefits are not affected by the increase as their rental costs are already met by the Government / the council.

“While we can’t reverse the annual increase in the billing system at this stage in the financial year, we will ensure no individual has to cover this increase for the first three months of the year.

“Anyone worried about paying their rent as a result of changes in their circumstances due to the current emergency, should contact their housing management officer (HMO) and seek advice at:

“For more detail on the financial help available to tenants affected by Coronavirus, please go to: .

York Council West Offices close

Following the Government’s advice that people should only travel for essential reasons, such as food, health or critical work, City of York Council will be closing its customer centre at West Offices from Thursday 2 April in order to protect residents and prevent the spread of Covid-19 in the city.

The customer centre has seen a large drop in the number of people visiting, as people have followed the Government’s health advice by staying home to slow the spread of coronavirus. Those visits that have happened have related to issues such as planning and would not meet the Government criteria of essential travel and therefore, risk staff and residents health.

Our priority is to ensure we are able to provide essential services to those in most need and do not create an increased risk of infection.

All welfare and business support information and forms are available online and those residents who need more help can call the customer centre on 01904 551550.

For routine business, as always, residents can call our customer service team during opening hours. People can also visit where they can access most services 24/7.  With many services reduced or with different arrangements, customers are advised to visit the council website for more information.

Essential face to face conversations with vulnerable residents and those accessing social care will still be facilitated as part of their existing care. Any visits to individual’s homes will follow public health guidance. Existing community and neighbourhood support will continue and the council’s new network of community hubs are co-ordinating work locally to ensure vulnerable people are identified, and are able to access the support they need.

People needing help with no other source in place, can email and they will be contacted.

All of our welfare benefits, including council tax and housing, and emergency schemes are available online with assistance available over the phone.

All services previously provided face to face in the customer centre by appointment, for example revenues and benefits, housing, planning and Citizens Advice York will all be available over the phone.

Our phone lines are open Monday to Friday from 8.30am until 5.30pm except on bank holidays. Remember most queries can be answered 24 hours a day, 7 days a week, on our website.

The council will closely monitor and follow Government advice and reopen the customer centre when guidelines allow.

Executive member for finance and performance, Cllr Nigel Ayre, said:

“The safety of our residents and staff is of paramount importance.  To implement social distancing safe practices, we have had to review how the customer service operates.  We all need to reduce the spread of coronavirus to protect our communities and as a result, we have taken the decision to temporarily close the customer centre while the current Government guidelines are in place.

“Following the Governments advice last week to only make essential journeys for food or work, we have seen a marked drop in visits to our customer centre. People have been accessing our services through different means, either by phone or online.

“I’d like to reassure people that we are open for business and they will still get the same level of service over the phone or online, we just need to be extra careful to minimise face to face contact to help slow the spread of the virus.”

“Essential social care appointments will still be carried out and facilitated at an individual’s home, rather than in West Offices. Our new community hubs and 2000+ registered volunteers are ensuring support is given to those most in need.”

Corona virus updates – 1st April 2020

Queue watch

Only 1 person in the queue to get into Sainsbury’s local on Beckfield Lane at 12:15pm (1/4/20).

At 2:15pm

  • 4 people waiting to get into the Co op on Beagle Ridge Drive
  • 4 people waiting to get into Lidl on Thanet Road
  • zero people queued at Tesco local on Acomb Wood Drive
No queue in Acomb Wood today. Shoppers limited to 1 Acorn and 1 nut per visit

Waste collection

We understand that there are around 35 York Council street service workers off sick. This includes those dealing with refuse collection. Hence the move to consolidate activities by stopping green waste collections. Waste collection teams will be segregated to help achieve 2 metre distancing rule.

No news yet on the suggestion that composting bins might be home delivered. Lots available on Amazon

Gardening for fitness and bedding plants

Seems a shame that thousands of pounds worth of bedding plants are being allowed to rot at local gardening centre. Needs someone to arrange a remote payment, social distancing, delivery service in the City? Participants will need PPE and and a disinfecting regime but there is apparently a surfeit of volunteers while the taxi trade is currently also underused.

Background click here

Corona virus number trends

New case numbers level in Yorkshire

Last minute decision to shelve green bin emptying in York

With garden waste collections (from green domestic bins) due to start again on Monday the York Council has made a last minute decision to abandon the service.

As recently as last week, the York Council, had said that – despite other authorities having also scrapped the service – they would still empty the green bins in York.

The lateness of the decision will make it difficult to roll out one of the suggested alternatives. Some taxi drivers had offered to deliver free composting bins to residents but it would take some time organise such a push.

In the meantime residents are being urged to “mulch” grass cuttings and store hedge clippings in gardens. No doubt some will also utilise the grey bins (the contents of which are now incinerated).

It is more important than ever to cut hedges back from public footpaths as this helps to sustain the 2 metre social distancing rule.