LibDem survey asks about NHS, police profile and garages

A new survey launched today in west York seeks residents views on the NHS, GP appointments, dentists, Police visibility and council garages

The survey will be delivered to each household in the Westfield area but can be completed “on line” by clicking here http://tinyurl.com/springsur

A similar survey, completed in the autumn in the Chapelfields estate, revealed that:

  • Most tenants thought that the Council was doing a good job in managing houses in York. Despite this high rating—which mirrors the Councils own poll results—York is still considering passing Council housing management to a third party.
  • Unfortunately no one thought that the police were doing a good job in controlling crime levels in the Chapelfields area. This probably reflects recent problems with anti social behaviour although residents were evenly divided when asked whether vandalism, graffiti and rowdy behaviour had increased during the last year.
  • 67% did say that they thought that more should be invested in crime prevention
  • No strong views were expressed on a proposal to secure the Grange Lane park boundary with a kissing gate (to stop access by motorcyclists)

 

 

 

Customers asked for their social care views by York Council

Social careAdults receiving care and support from City of York Council will be asked for their views and experiences of the services as part of a nationwide survey throughout February and March.

The Adults’ Social Care Survey, which will be sent out by every council in England and Wales, will be used by the council to understand the experiences of people receiving its care and support services.

The survey will focus on customers’ quality of life, how well informed they are about services, their health and well-being and their levels of safety and security.

The questionnaire will go out to a total of 1232 customers, and will include adults living in residential/nursing care, people with learning disabilities living in the community or supported living units, as well as those receiving services in their own home.
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Police seek views on their priorities

The Police and Crime Commissioner is asking residents to tell her what the policing priorities for the next few years should be.

While the decline in police visibility over recent years may lead some to be cynical about the surveys value, generally we think that residents should take every opportunity to highlight this important issue.

You can do so by clicking here or here

In completing the form, residents will no doubt bear in mind the increase in anti social behaviour seen over the last couple of years in parts of the City.

This has mostly been blamed on the decision of the police to centralise anti social behaviour officers in the York Councils HQ building; robbing local communities of both named Police Officers and Police Community Support Officers.

Taking one estate (Chapelfields) as an example, stats show crime is on the increase with  229 instances of anti social behaviour reported in the last year

chapelfields-crime

Residents complain that, despite CCTV cameras being in operation, youths routinely harass passers by.

So we need to make tackling anti social behaviour the priority that it was until 2011.

In Acomb this will mean:

  1. The Police appointing named Police Officers and PCSOs for each neighbourhood and the reintroduction of regular foot or cycle patrols together with attendance at residents meetings
  2. Setting up a police reporting desk in a public building such as Acomb Library (while at the same time abandoning plans for an expensive and unnecessary replacement police station in Lowfields)
  3. Proactive communication with residents telling them about crime trends and the action taken by police to address concerns. Use of local newsletters and noticeboards should be reintroduced.

We will then be able to get back to the Police and community working together to improve community safety

Residents have until the 18th November to complete the survey

 

Carers asked for feedback on support services

Adult Carers receiving support services from City of York Council will be asked for their views on the services they receive over the next few weeks.

downloadThis survey, which is being run nationally, looks to find how services received by carers are helping them in their life and their view of services provided to the cared for person and where improvements can be made.

The questionnaire will be sent to over 900 carers across the city from next week and the consultation will close on 18 November. The survey will be undertaken in every local authority in England, and will result in the most significant pool of personal outcome information for those carers to date, providing an important resource for understanding services for carers and enabling them to make better choices about their support.

The survey looks to hear carer’s views on the quality of life of both themselves and the people they care for and looks to understand the impact that the services they receive have on quality of life.

Cllr Carol Runciman, Executive Member for Adult Social Care and Health said: “The information we get from this national annual survey of adult carers is incredibly useful in helping us to evaluate and improve our services for carers and cared for people in York.  As well as understanding the views of carers across the city this survey will enable us to compare the experiences of people living in York with those who live elsewhere in the country.

“I would urge everyone who receives a survey to complete it and return it as soon as possible and would like to thank carers and their families for their help with this process.”

That was the year that was – 1980

Following on from yesterdays story about public satisfaction with Council services, it seems that little changes. 

According to one of our Focus newsletters published in 1980,  local residents were most satisfied with refuse collection and least happy about highway maintenance. 

That’s much the same story today although the relative ranking of some other public services has changed. 

The two local Councils (York District and North Yorkshire County) were both Conservative controlled in those days. York was to become a Labour run authority in 1983, something which pretty much continued unchanged until 2001 when the Liberal Democrats gained ground in local by-elections. 

Focus newsletters have improved from being hand written to using a computer design with full colour printing. So some things do change.

NB. The 1980 editor was Peggy Barker who lived in Stuart Road. She was a Liberal Councillor in the Westfield Ward for 5 years. 

1980 Focus survey result

 

 

60% of York residents say road maintenance is “poor”

With the York Council’s ruling Executive due to discuss it’s first quarter performance later today, a new survey has revealed that many residents are unhappy with public service standards in the City.

West York survey results July/Aug 2016

West York survey results July/Aug 2016

Road repairs (60% rated “poor”) and footpath  repairs (57%)  top the list of woes, but there is also criticism of litter bin provision and car parking arrangements in some sub-urban estates.

Best rated service was recycling (92% rated good or satisfactory), with refuse collection also rated positively (89%).

The Council’s investment in new street lighting seems to be impressing people  with 87% now rating it as good or satisfactory.

However there is little evidence that the Council’s proclaimed priority – investing in street level service quality – is having a positive effect.

Dissatisfaction with roads and footpaths is at an all time high.

Councillors today will be given a different set of figures to consider. Their “key performance indicators” are not included on the Executive agenda but can be accessed via the”open data”  web site.

This is in itself a step forward from previous years when data was often hidden from residents.

Transport KPIs August 2016 click to access

Transport KPIs August 2016 click to access

However a closer look at the stats reveals that, not only are most quarter one figures unavailable, but also many of the out-turn figures for 2015/16 haven’t been updated.

No improvement targets are identified.

Quite what “performance”  – other than a bland anecdotal commentary – Councillors will therefore be considering later today is a mystery.

The York Council must now put more emphasis on customer satisfaction. Publishing the results of quarterly residents “talkabout” panel views would be a start.

The key message though, as the Council begins to construct its budget priorities for next year, is that  residents want to see more invested in repairing our roads and footpaths. 

 

York residents invited to have their say on city’s health and wellbeing priorities

 This month York residents are being invited to have their say on the city’s priorities for health and wellbeing.

York Health and Wellbeing Board – a strategic partnership which sets the vision and direction for health and wellbeing for the city- is asking people to comment on what they think the health and wellbeing priorities for the city should be. Residents can take part in a short online survey to have their say at www.york.gov.uk/consultations.

The results of the consultation will be used to shape a Joint Health and Wellbeing Strategy; which will set out the priorities and the focus for investment for the city’s health and wellbeing over the next five years.
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Acomb Explore Library popular with residents

Library is brilliant

The library and all the staff are really excellent & informative, very pleasant

Libary results at 15th Aug 2016A door to door survey in the York Road area has found that residents rate the Acomb Explore Library very highly.

35% of respondents  say that they have visited the Library at least once over the last year.

Most have gone to borrow books, but the cafe, children’s area & internet access also attracted a large number of users.

Asked what would prompt residents to visit the library more frequently, respondents said that the opening of a police incident reporting desk and a regular Councillors surgery were both worth considering.

Library staff also attracted a number of complimentary responses (above).

There were 101,000 visits to Acomb Explore Library last year.
Since April 2016 the Library has attracted 36,000 visitors.

The survey was undertaken by the Westfield Ward Councillors team dover the last 6 weeks.

 

 

 

York Central residents survey.

click to complete

click to complete

Only two weeks left to give your views.

The York Council is now nearly halfway through its “consultation” on the future of the York Central site.

Sad to say, but the information provided to aid residents in making their choices is pretty hopeless. Most obvious omissions are any financial or value for money metrics.

Basically a survey which offers residents anything they want, but without explaining either costs or sources of funding, is bound to lack credibility. Local developers have already questioned he sanity of a project that depends on speculative office development to repay investment in infrastructure.

Similarly a casual suggestion that through traffic should be removed from Leeman Road is bound to prompt a question about the impact on the rest of the highway network?

Key background facts, like the number of unemployed in the City and the number on the housing waiting list, are not provided, yet respondents are asked to take a stab at the number of  new jobs and homes that they think should be provided on the site.

Doubly so, given the sensitivities that still linger on from the Lendal Bridge closure fiasco.

The Council really needs to debate how big they see the City becoming over the next few decades?

Answer that question first  and the contribution that the York Central site (which is ideally located) can make, will become more obvious.