Pay by phone transactions at the York Councils, off street, car parks now account for 27% of the income received.
Drivers mostly use cards to pay for the rest.
The York Council is now planning to extend Phone/App payments to “on street” spaces. We think this is a move in the right direction.
A review of parking arrangements will also lead to:
Streamline process of extension of existing residents parking zones including recruiting extra staff
Pay monthly options for Respark with screen badges scrapped referred to as paperless virtual parking (like the new VED system)
the procurement of a new parking system that will introduce online self-service for customers to become the principle channel for online application and payment for parking permits, visitor vouchers, same day online payment for parking tickets, and to automate the requirement for evidence. Cash will no longer be accepted in council offices for parking permits and all penalty charge notice (PCN)
Provide a cashless system in Marygate car park, given most people now use card. This will be subject to the integration of permits (e.g. Minster Badge and Season tickets) into the Pay on Exit technology. Piccadilly car park may also become “pay on exit”
Huge amounts of money have been spent by the Council equipment and barriers at Marygate in recent years to provide a “pay on exit” option. The equipment – for several years – provided to be unreliable although has improved since the provision of ANPR monitoring.
The report is silent on emerging issues like the provision of
on street charging facilities for the growing number of electric vehicles. Some
policing of off-street charging points may also be required.
The Council report claims that the move to online service only
will save substantial amounts of council staff time. The report says that 50%
of visits to West Offices relate to parking issues.
Nevertheless, the absence of a proper business case (including investment and revenue assumptions) , together with achievable implementation milestones, may cause concerns for some taxpayers.
The change of cashless parking operator in York last month provoked some criticism due to a perceived lack of prior publicity.
The Council says, this contract represents very good value for money and has a key focus on innovation and how best to use new technologies, for example connecting our customers to local retailers.
The Council claims that 2 weeks’ notice of the change of contractor was given. Publicity mainly used social media channels and signage although a media release was issued a couple of days before the system went “live”
We saw little evidence of this marketing until 48 hours before the change was made.
We have so far been unable to find evidence that the decision to award the contract was recorded in the Councils decisions register nor does it seem to have been included yet on the contracts register.
On the other hand, we have seen no evidence of quality issues on the new service, so hopefully it will “bed in” and become the payment method of choice for car park users.
The York Council has been criticised by users of the Pay by Phone car parking system for giving only 48 hours notice of a change in contractor.
The move means that users may have to re-register their phones with the new provider RingGo.
It takes about 15 minutes to set up the new RingGo app. The numeric car park identifiers are also being changed.
32 RingGo parking sites in York are listed on their web site.
No explanation for the change has been offered by the Council and it remains unclear who, for what reason and at what cost the change has been made.
The previous “Pay by phone” contractor was widely praised for the ease of use of its mobile phone “app” The system was introduced in the last decade as a way of eliminating the need for drivers to have change for the ticket cash machines. Cashless transactions are generally cheaper for the Council to administer and have lower security risks.
In a statement issued yesterday the York Council said,
“motorists who use their mobile phone to pay for car parking in York are being warned about changes which may affect them from this Saturday (1 July).
From the weekend, the service will be provided by a new company – called RingGo.
It may mean some drivers will need to download a new app to their phone or dial a different number to pay for their parking.
New location codes are also being introduced, but these are being clearly displayed on signage in all car parks where the service is available.
Nine car parks and two coach parking areas are covered by RingGo.
Beyond that, there are no other changes and there will still be no need for motorists to scrabble around to find loose change for a ticket machine.
Minster badge holders will continue to receive a discount in all car parks apart from the one at Foss Bank.
Pay-by-phone has been running in York for several years and with drivers appreciating how easy it is to park with a credit or debit card and just a mobile phone.
Users of the old service must ensure they register with RingGo. The process only takes a few minutes and can be completed by phone or online.
Instructions, and more information about parking-by-phone is available on the council’s website: york.gov.uk/PayParkingByPhone (more…)