The latest figures issued by the York Council confirm what most residents already knew.
The campaign, to get people to report service issues using a web based system, has stalled. The much hyped “report it” system has broadly the same number of users as it did 7 years ago.
Around 1500 issues are logged electronically each month. This is fewer than contacts via other channels.
Even responses to Emails are very slow these days.
The system was criticised for not being user friendly. It is still markedly more awkward to use than commercial systems like “Fix My Street“. There has been little improvement over the last 2 years with reports (other than street lighting and litter) virtually impossible to track to a conclusion. Street maps where they are included are of a very poor quality.
The new administration has specifically nominated an executive member to get a grip on digital communications.
We wish Cllr Nigel Ayre well with his task.
It is important because the cost of handling information digitally is a fraction of doing so through telephone calls or by a personal visits. Any savings on administration can be ploughed back into improving street level public services in the City.