York bus service reliability wobbles as York Council set to spend £7 million on transport

Hitherto reliable bus services like the number 4, which links Acomb to the City centre and the University beyond, have suffered a loss of reliability during recent days.

On the busesThe problems seem to have arisen since the changes to the timetables were introduced last month.

Checks – taken in the mid afternoon this week when congestion shouldn’t be a major issue – suggest that only about 40% of buses are now arriving on time*

This compares to an 80% reliability rate in the City reported in the lastest DpT “snapshot” survey recorded on their website.

First, and some other bus companies refuse, to release reliability figures although commendably Transdev – who now run the 44 link down Hamilton Drive – say they will release service reliability figures. This would bring them into line with train operating companies who release reliability figures each month.

They also operate a “mystery passenger” audit which they use to improve journey quality

The York Council used to check reliability and the quality of bus journeys in the City but this was ditched when Labour took control of the Council in 2011.

Since then they have relied on the computer system which generates “next bus due” information on mobile phone “apps” as well as on the signs at some bus stops. The contract for renewal of the service is currently being let. However the historic reliability information generated by a sub set of the system – cannot be released by the Council without the agreement of participating bus companies.

The York Council, will shortly agree how to spend around £7 million this year on improvements to the transport system in York.

Of this £1.6 million  will be spent on public transport improvements.

 £104,390 will go on “off bus ticket machines” which will be funded by West Yorkshire CA.

There is little in the programme for improvements to sub-urban bus stops. We continue to believe that busy suburban stops like Foxwood Lane should have a “next bus due” screen.

That would be doubly important if buses continue to run up to 30 minutes late.

*Up to 5 minutes after scheduled time or 1 minute before.

2015 transport investment

No 4 bus service (Acomb – City centre) diversion in place due to burst water main at St Helen’s Road

  • Area: St Helens Bridge in Dringhouses
  • Cause: Burst Water Main

We have a road closure at St. Helens bridge in Dringhouses.

Service 4 is operating down Tadcaster Road to Askham Bar Roundabout and then diverting via Moor Lane Bridge, Chaloners Road and Thanet Road and back on normal service at Eason View.

Coming into York from Acomb we are running normal service to Eason View then left onto Thanet Road, left onto Chaloners Road and then left over Moor Lane bridge and onto Tadcaster Road picking up normal route at Cross Keys pub.

The diversion is due to a burst water main at the bridge and is expected to last for the foreseeable future.