With the York Council’s ruling Executive due to discuss it’s first quarter performance later today, a new survey has revealed that many residents are unhappy with public service standards in the City.
Road repairs (60% rated “poor”) and footpath repairs (57%) top the list of woes, but there is also criticism of litter bin provision and car parking arrangements in some sub-urban estates.
Best rated service was recycling (92% rated good or satisfactory), with refuse collection also rated positively (89%).
The Council’s investment in new street lighting seems to be impressing people with 87% now rating it as good or satisfactory.
However there is little evidence that the Council’s proclaimed priority – investing in street level service quality – is having a positive effect.
Dissatisfaction with roads and footpaths is at an all time high.
Councillors today will be given a different set of figures to consider. Their “key performance indicators” are not included on the Executive agenda but can be accessed via the”open data” web site.
This is in itself a step forward from previous years when data was often hidden from residents.
However a closer look at the stats reveals that, not only are most quarter one figures unavailable, but also many of the out-turn figures for 2015/16 haven’t been updated.
No improvement targets are identified.
Quite what “performance” – other than a bland anecdotal commentary – Councillors will therefore be considering later today is a mystery.
The York Council must now put more emphasis on customer satisfaction. Publishing the results of quarterly residents “talkabout” panel views would be a start.
The key message though, as the Council begins to construct its budget priorities for next year, is that residents want to see more invested in repairing our roads and footpaths.