This week City of York Council is asking tenants to complete its annual Tenant Satisfaction Survey with new questions on internet use.
The survey content has been criticised in the past for not asking about the maintenance of garage and communal areas & for ignoring problems with issues like the lack of parking provision
The survey includes tenants of council housing as well as those at York’s three Gypsy and Traveller sites.
The survey will be sent out to 2,500 randomly-selected tenant households and will ask questions around how satisfied tenants are with their homes, neighbourhoods and a range of landlord services. They will be able send the survey back by post or fill it out online.
The council-run survey is confidential and is large enough to reflect the views of the majority of council tenants.
The survey covers a number of different service areas including repairs and maintenance, contact with customer services and experience of the council’s complaints procedure, as well as gas servicing and safety checks on properties.
It also asks about satisfaction with local neighbourhoods in areas such as noise, anti-social behaviour, grounds maintenance and community involvement.
This year, the survey has new questions asking tenants about how they use and access the internet, to help inform the development of council services.
Tenants’ feedback will be included in the Tenant and Leaseholder Annual Report and will be examined by the Tenant Scrutiny Panel, set up in 2012 to help champion the interests of local tenants.
Surveys should be returned by Tuesday 1 December and all returned surveys will go into a prize draw to win one of three £50 high street vouchers.
Tenants who have any queries should call 01904 551550 and select option 2 or option 4, or email email@example.com
Councillor David Carr, Executive Member for Housing and Safer Neighbourhoods said: “We value what residents tell us and their views will help us shape the future direction of the service we provide. There are difficult challenges ahead and the feedback we get will help us to decide how to meet them.”
Labour Councillors plan to spend Thursday siting in a room on Front Street hoping that residents will come along and “tell them what is wrong”.
If they want to know. all they have to do is take a walk round the area.
On Chapelfields, for example, despite the Council having a record high surplus on its rent account (£13 million!), garage areas have been abandoned and are now overgrown and pothole riddled while some have become dumping grounds.