York praised for pothole filling by independent cycling group

The York Council is the best in Yorkshire when it comes to filling in potholes. It came 19th in a survey of cyclists who rated the performance of 214 local authorities nationwide.

Not only was York in the top 20, but the Council had responded to the largest number of reports (1362) in the area.

It has filled in 89% of the reported potholes

“The Fill that Hole” website – run by Cycling UK – says that “the table ranks highway authorities according to hazards reported through FillThatHole.org.uk, and shows which authorities are best at fixing their road defects and reporting back to us.

We encourage highway authorities and hazard reporters to let us know when a road defect has been fixed. They can do this by replying to the emails we send them, using the contact form, or registering for an account and requesting to be associated with their authority”.

Hazards can be reported “on line” by clicking this link

Best rated with 100% filled in was Islington in London. Worst was Blaenau Gwent which apparently hasn’t managed to fill in any of the 20 potholes reported in their area.

North Yorkshire was ranked at 82 having added 24% of reports. Leeds at 178 had managed to fill in only 12% of potholes.

When the current icy conditions are over, it is likely that several more potholes will open up.

Hopefully residents, local Councillors and MPs will report any problems promptly.

A map of current hazards can be viewed by clicking here

Map of current pothole hazards in York

 

York Council loses dozens of complaints

My Council

At least 50 reports about failing public service standards in York have not been actioned by the Council over the last couple of months.

The Council has claimed that reports submitted via the popular “My Council” Mobile app were not processed because they were indecipherable when uploaded to the Council.

Rather than get to the bottom of the problem, the reports were ignored.

Now an administrator for the “My Council” web provider (abavus.co.uk) has stepped in and offered to sort out the difficulties.

More and more people are using web sites like “My Council”, Fix my Street  , and Fill that hole”  to report issues.

This is to the advantage of Councils because the costs of processing issues electronically are much less than hard copy mail, personal callers or telephone communications.

However this case is likely to damage the credibility of the system in some residents eyes.

The Councils own mobile app (Smarter York) allows only a very small number of issues to be reported and user numbers have been disappointing.

The “Report it” section of the Council web site is cumbersome and has similar limitations.

The Council has been asked to sort out its data interface problems, ensure that reports blocked over the last couple of months are now entered onto its systems and to make efforts to contact those residents who may be unaware that issues that they have reported have not been actioned.

The industry generally needs to do more work on interface issues.

Councils in other parts of the country may be affected by incompatibility issues