City of York Council will make it easier for members of the city’s Deaf community to access services from today (5 July 2017).
A new video interpreting service – called ‘InterpretersLive!’ – is being launched.
It means Deaf customers, who communicate using British Sign Language (BSL), will be able to contact the council through a BSL Sign Language interpreter.
Visitors to York’s customer services centre at West Offices will have immediate access to an interpreter with no prior appointment required.
People who do not wish, or are unable to, travel will be able to use the service face-to-face from the comfort of their own home, using a video relay system.
The new interpretation service means Deaf customers will have the same access to customer services as a hearing person would.
The council says it hopes the addition of a BSL interpreter will make life easier for people who traditionally may have struggled to get help and support.
Anyone who isn’t a BSL user will be offered alternative communication support.
Members of the Deaf community are invited to attend an event at West Offices on 20 July between 11.00 am and 1.00 pm. Attendees will have the opportunity to see how this service will work and, to celebrate the launch of the service. There will also be the opportunity for users to help inform future improvements to the way the service is delivered.The quickest and easiest way to register for the event is by signing up using this Eventbrite link https://www.eventbrite.co.uk/e/british-sign-language-video-relay-interpretation-service-tickets-35533901857 . If this is not possible, users should visit West Offices to register their interest.We advise booking early to avoid disappointment as spaces are limited.
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