81 complaints received in York about social care conditions

The Council has formally published a report on the type and outcome of the complaints that it received in the year ending in March 2012. The report was recently considered at one of the Council’s ”behind closed doors” private meetings.

Social Services complaints

The report reveals that there has been a 13.4% increase in complaints from the previous year.

The Council report says that “complaints typically fluctuate up and down from year to year and this is typical of social care complaints received across Yorkshire and Humberside”.

During the year 2 amounts of financial recompense were made following consideration of complaints. These totalled £4181.10
• One amount of £1,733.27 to reimburse the customer for professional fees they had incurred in challenging a council decision.
• One amount of £2,447.83 to pay for care home fees following a financial assessment.

Nearly 100 compliments about service quality were also received during the same period

Public service standards crisis in York – Council leadership head for Paris

Poster message for Council Leader

Poster message for Council Leader

Not for the first time this month, Council leaders have abandoned the City in search of more glamorous surroundings. At the peak of the bins crisis they had a jaunt to London pausing only to pose next to a “Visit York” poster at a tube station.

Council leaders hit Paris

Council leaders hit Paris

Today they are in Paris for the official launch of the “Tour de France”. Just how many launches this cycle race really needs is open to question.

The absence of the Leader of the York Council would be unlikely to be noticed.

Meanwhile it has become clear (below) what will happen to the junk that has built up in many salt bins over the last year, now that the Council is desperately trying to re-fill many of them.

Rubbish removed from York salt bin

Rubbish removed from York salt bin

York Police News – Wednesday update

Police hunt York robbery suspects
York police are appealing for information following a robbery in the city.It occurred at around 2.30am on Tuesday 15 January 2013, on Layerthorpe, when a 19-year-old woman was walking past the car park at the rear of the old ATS buildings.

Bus driver arrested on suspicion of drink driving
A bus driver from York has been charged with drink driving after being arrested yesterday afternoon. The 45-year-old man failed a roadside breath test after officers pulled over the single-decker bus he was driving on Field Lane in the Badger Hill area of York at around 12.50pm.