After several stable years, we have seen some criticism recently of some bus services in the City. Changes to the number 12 service were poorly publicised following a late decision by the York Council to step in and save part of the service
Passengers in west York have criticised for a long time the lack of “real time” bus arrival information screens in the area.
Bus reliability stats, provided by tracking technology, are not shared with passengers, although a “one off” sample survey – due to be conducted in a few days time – does produce a snap shot of reliability.
One area that the York Council can help passengers with is the “bus stop experience”.
Unfortunately bus shelters, provided by the Council around 10 years ago, are now looking distinctly shabby.