A Freedom of information response has revealed that the City of York Council’s contact centre spent £66,676.88 on temporary agency
staff between 3rd September 2018 to 1st September 2019
The staff were recruited using City of York Trading Limited as the preferred supplier. They are a wholly owned Council subsidiary.
The information has come to light as questions are being asked about the effectiveness of the issue reporting systems at the Council.
On two occasion recently the contact centre has claimed that litter reports concerned “private” land, for which the Council had no responsibility.
It turned out that the cases concerned garage forecourt areas which are in the ownership of the Councils own housing department!