57 complaints last year received by Ombudsman about the City of York Council

The Local Government Ombudsman was asked to investigate 57 complaints about the York Council last year.

Transport and planning issues attracted the most complaints.

Ombudsman complaints 2018/19

The equivalent figure for the North Yorkshire County Council was 82 complaints in total, with Adult Social Care and Children’s Services being the most criticised.

The figures are included in the annual report of the Ombudsman

Of the York complaints, 21 were further investigated by the Ombudsman.

Of these, 11 were upheld. A full  list can be found here (click)

The Ombudsman says that the Council complied with their recommendations in all 11 cases although there were delays in 3 instances.

The annual letter from the Ombudsman to the York Council can also now be read on their web site (click)

It includes a “public interest” report about the Council’s failure to provide adequate support for a couple with a terminally ill baby.

The report says that social workers did not visit the baby in hospital

The Ombudsman’s findings are normally reported to a Council committee for consideration and possible changes to procedures.

Extract from the Ombudsman’s annual letter 2019 to York Council

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