Poor take up for York Council’s “on line” reporting system

Only 4652 residents have signed up to use the Councils “on line” issue reporting system. “Report It” was heralded as a local successor to successful commercial systems like “Fix my Street”

Unfortunately the Council system lacks functionality. Many issues still can’t be reported using the system and it has provide to be difficult to associate the reference numbers, which are emailed to complainants, with the original complaint.

Only litter and street lighting fault reports generate a confirmation when the issue has been dealt with.

The FOI response also reveals that the authority spends around £1.5 million a year on software licensing.

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