Report on public service reports in York

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A report has been published which analyses the  reports made by members of the public using the “Fix My Street” app.  The University of Sterling research report relates issue volumes to “areas of deprivation”.

The York Council decided some 5 years ago to develop its own “app” for public service issue reporting (“Report it”). However the system has never worked properly lacking the flexibility and features available in commercial systems. Only litter and street lighting reports produce an instance reference number and “job completed” notifications.

Despite promises of an early upgrade to meet modern standards none has been forthcoming.

Clearly many residents still opt for “Fix My Street” and other systems to report issues. This means that someone at the Council has to manually re-key the reports into its ageing IT system.

This is the kind of inefficiency that the Council needs to tackle if it is to invest more in actually dealing with issues *on the street”

The Stirling research – not surprisingly – reveals that road and footpath reports are by far the greatest concern of York residents. 

What’s on in York: Getting started with House History

Dec _15House

York Explore Library 

Sat 15 Dec :

1.00pm – 4.00pm :

£25

Have you ever wondered who lived in your property before you?

How old it is, or what historical events it might have witnessed?

Join Explore’s Archivist (Access and Engagement), Laura Yeoman, as she takes you through how to get started with researching the history of your home. This introductory session assumes no prior knowledge, and you will have a chance to get those burning questions answered!

Please visit our ticketing website to book a place.