A local MPs reaction, to news that Post-Office services will be transferred about 200 metres to a site within W H Smiths on Coney Street, has provoked a mixed reaction. A photo of a local Councillor giving the clench fist salute at an anti-Post Office street rally, raised concerns that this might be the precursor to barricades being erected in the streets, accompanied by loud singing of the “Internationale”
The MP was pictured pasting a “protestcard” in a dummy pillar box (apparently oblivious to the fact the Royal Mail has been a separate business for many years).
But she may have a point.
The Post Office’s “on line” consultation seems to be less than transparent. It refers to the introduction of 7 day a week services at the new site (good) but singularly fails to say what services will be provided there.
It merely says
“A wide range of services would still be available at the (new) branch”.
So not all services will transfer then?
We have written to the Post Office asking them to clarify which services, currently provided at the Lendal office, will not be available at the Smiths branch, and where the nearest alternative customer access point is located?
Without this information, customers can’t possibly respond to the Post Office questionnaire which asks whether people will be inconvenienced by the move.
We have also asked the Post Office to provide quality of service stats for their present Lendal operation.
For example, mean and maximum queuing times?
We think that the Post Office should also publish customer quality of service targets for any new branch.
If they don’t provide more information, then we may have to look out an old songbook.
How does it go,
This is our final and decisive battle;
With the Internationale humanity will rise up!
..although possibly, being York, that might only involve a slightly heated exchange on “twitter”?