Waiting times go from nine weeks to one as new social care approach develops in York

The council’s new approach to adult social care has been given unanimous approval by customers, as the next Talking Point opens on Thursday 25 October at York Explore.

Residents needing support and help can visit social care staff at the library between 10am-12pm and 2pm-4pm every Thursday, for both drop-in support and pre-booked appointments.

The service gives residents earlier access to face-to-face conversations with adult social care staff, closer to where they live at Talking Points. These conversations help identify issues allowing staff to refer residents to a wide variety of appropriate support, from physiotherapists to opticians, to local activities and resources.

This quicker, tailored and highly effective access to information, advice and support started at Talking Points which opened at Lidgett Grove Methodist Church in March 2018 and continued with the opening of a Talking Point at Oaken Grove, Haxby in July this year.

Feedback from people using this informal but informative option at Lidgett Grove and Oaken Grove have so far expressed over 95% satisfaction with the outcome of their conversations and actions taken. All service users saying they would recommend Talking Points.

Since March this year, the impact of the first Talking Point at Lidgett Grove has included:

  • Slashing waiting times for a full social care assessment, from an average nine weeks to less than a week. This is the time between an initial meeting and then discussing support needs in detail and putting support in place at a hub
  • Over 95% of people invited to the hub have said they were satisfied with the experience and, most importantly, the actions and outcome of their conversation at Talking Point
  • More than half of the people who, under the old system would usually have opted for a full social care assessment, felt the support they were offered met their needs and so declined the full assessment
  • The number of people needing paid-for social care services has fallen from 65%, to 43%.

New to the York Explore Talking Point are drop-in sessions as well as pre-booked appointments.

Further Talking Points will continue to open across the city as the programme develops.

Barbara Swinn, York Explore manager, said: “After the terrific start of Talking Point in Acomb and Haxby we’re looking forward to welcoming residents of all ages so they can chat with Talking Point staff about how together, we and they and the community, can bring about improvements to their lives and how they want to live it.”

Cllr Carol Runciman, executive member for health and adult social care said: “This third Talking Point in the centre of York serves people who find it easier to come and see us in town, and is the latest in a series which we plan to open across the city. I’m delighted to hear about the positive impact our other Talking Points are having on people’s lives.

“Our experience in York so far, is in line with the better experiences and outcomes for residents reported in other cities using this approach. It makes it easier for residents to access and source effective early intervention and support.”

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