The Make it York organisation – which is owned by the York Council – will once again have only soft targets set for it this year.
A meeting will take place on 23rd July at which a Service Level Agreement will be agreed between the organisation and the Council. Once again though few numerical targets are included in the documentation.
There is still no mention of customer satisfaction measures.
Volume information is largely missing as are speed stats.
Narrative reports are promised but without objective measures these are largely opinion based.
The Council currently contributes £299,000 a year to the organisation. It is responsible for economic strategy, business support, tourism and the Shambles market. It is the lead agency for cultural promotion. It claims credit for the success of the recent “Bloom” festival.
It has been criticised in the past for being very City centre orientated despite which it has failed to arrest the decline in shopping areas like Coney Street.
Its management processes remain largely opaque.