The York Council has been criticised by users of the Pay by Phone car parking system for giving only 48 hours notice of a change in contractor.
The move means that users may have to re-register their phones with the new provider RingGo.
It takes about 15 minutes to set up the new RingGo app. The numeric car park identifiers are also being changed.
32 RingGo parking sites in York are listed on their web site.
No explanation for the change has been offered by the Council and it remains unclear who, for what reason and at what cost the change has been made.
The previous “Pay by phone” contractor was widely praised for the ease of use of its mobile phone “app” The system was introduced in the last decade as a way of eliminating the need for drivers to have change for the ticket cash machines. Cashless transactions are generally cheaper for the Council to administer and have lower security risks.
From the weekend, the service will be provided by a new company – called RingGo.
It may mean some drivers will need to download a new app to their phone or dial a different number to pay for their parking.
New location codes are also being introduced, but these are being clearly displayed on signage in all car parks where the service is available.
Nine car parks and two coach parking areas are covered by RingGo.
Beyond that, there are no other changes and there will still be no need for motorists to scrabble around to find loose change for a ticket machine.
Minster badge holders will continue to receive a discount in all car parks apart from the one at Foss Bank.
Pay-by-phone has been running in York for several years and with drivers appreciating how easy it is to park with a credit or debit card and just a mobile phone.
Users of the old service must ensure they register with RingGo. The process only takes a few minutes and can be completed by phone or online.
Instructions, and more information about parking-by-phone is available on the council’s website: york.gov.uk/PayParkingByPhone
Councillor Ian Gillies, executive Councillor with responsibility for car parking, said:“Using your mobile phone to pay for parking is quick, easy and convenient.
“To smooth the transition to the new operator, I urge drivers to register for RingGo and download the app.
“We’ve arranged for the changeover to take place on a Saturday with a view to keeping any disruption to a minimum”.