York homelessness services win gold standard award

 City of York Council’s services for preventing and managing homelessness are in the country’s top three and have been given the gold service standard.


The award was confirmed by the national governing body this week and York is the third local authority in England to ever win it.

The National Practitioner Support Service (NPSS) – funded by the Department of Communities and Local Government – has confirmed that the council has achieved the standard required. The Gold Standard can only be achieved by demonstrating that the service has a focus on early intervention and prevention of homelessness at its core.


The council was peer-assessed for its frontline housing service and scored 71 per cent. Next, 10 local challenges had to be met. They ranged from demonstrating corporate commitment and partnership working, to providing printed housing advice. One challenge required that homeless families were placed in appropriate temporary housing and only placed in bed and breakfast as an emergency measure and for no longer than six weeks.

Achieving the Gold Standard confirms that York has strong strategic and operational practices and high quality service, so NPSS will be sharing York’s good practice with other authorities across the country.


Anyone experiencing housing problems such as rent or mortgage arrears or who has been asked to leave by a landlord, to call the Housing Options Team as soon as possible on 01904 554500 or visit www.york.gov.uk/info/20098/council_homes/834/if_you_have_difficulty_paying_your_rent

The council, police, The Salvation Army and other homeless charities are asking people not to give money to anyone appearing to beg as this could keep them unsafe on the streets and delay them getting the help they need. Instead, we ask people to donate £3 to the homeless charities who can help them by texting ‘York33£3’ to ‘70070’.

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