Unemployment low, forecast 12% increase in crime levels, poor housing management performance,
The latest performance figures from the York Council provide a lot more information about public service standards in the City. It is a welcome improvement from the “dark ages” between 2011 and 2015 when little was revealed and Freedom of Information requests flourished
The Council is reporting a big over-spend on the costs of looking after children from broken homes. Car parking income is already £282,000 below budgeted levels, and the Council has, of course, received no income from ANPR enforcement on Coppergate.
One worrying trend is on crime where “significant increases are forecast in the violent crime, criminal damage and burglary of non-dwellings”. With elections for the role of Police and Crime Commissioner coming up in May, candidates can expect to be questioned closely on their plans to reverse crime trends in the City.
As you would expect, performance in other areas varies. No one expects perfection – just a solid response to any evidence of declining standards.
The only department that still hasn’t adjusted to the new, more open, culture appears to be the Housing department. The Housing Revenue Account looks like it will underspend by £480,000 this year – yet many estate regeneration projects remain on the shelf.
Housing KPIs lack information about contact volumes, complaint levels. repair numbers and customer satisfaction levels. There is no exception reporting. No “longest outstanding issue” figures are provided.
Housing have also produced a new “business plan” which singularly fails to identify any administrative savings despite a heavy investment in technology. The lamentable condition of many estates – particularly communal spaces and in garage areas – together with growing issues like the lack of off street car parking, is largely ignored.
The Council’s Executive when it meets next week should send the housing documents back for a rethink.
Detailed KPIs can be found behind these links: