Council tenants unhappy with York Council as performance slips

Tenant satisfaction with the way that the Council runs its housing operation has fallen over the last year.

A report, produced by the newly-formed “Tenant Scrutiny Panel”, looks at how the council has performed in the previous 12 months.

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On most measures the Councils performance has declined.

• The number of tenants satisfied with repairs and maintenance fell from 85% to 82% while satisfaction with “the general condition of their home” fell from 83% to 81%.

• Only 55% of tenant adaptations were completed on time compared to 85% the previous year.

• Tenants satisfied with the standard of their new homes fell from 66% to 60%.

• There was an improvement in the time taken to relet empty properties although at 25 days this was worse than is achieved by several other Councils.

• Tenants satisfied with ”involvement in management & decisions” fell from 53% to 51%

• Tenants satisfied with” the outcome of their complaint” was only 34% compared to a target of 70%

• It took longer to remove graffiti.

• Nine out of 10 tenants responding to the Tenant Satisfaction Survey were satisfied with their neighbourhood as a place to live.

The results mirror the growing dissatisfaction levels revealed by the Councils more general “big survey” the results of which were revealed last month.

To view the full report click here

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