Bow wave of un-emptied bins increasing. Kingsway West estate hit

Some 500 homes in the Kingsway West area haven’t had their bins emptied today (Wednesday). Once again the Council claims that they will be emptied tomorrow.

The list, being published on the Council’s web site, now includes lists of streets where recycling also hasn’t been collected.

The backlog now runs into thousands of homes.

Un-emptied bins on Kingsway West 1730 hours 18th Sept 2013

Un-emptied bins on Kingsway West 1730 hours 18th Sept 2013

Black Bin:

• Tudor Road

• Kingsway West

• Ascot Way

• Windsor Garth

• Ashford Place

• Woodford Place

• Newbury Avenue

• Beverley Court

• Aston House

• Sandown House

• Merton House

• Radford House

• Carlton House

• Craven House

• Adelphi House

Green Bin:

• Millgates
• The Paddock
• Plantation Drive
• Paddock Way
• Farfield
• Langholme Drive
• Ouseacres
• Caxton Avenue
• Boroughbridge Road
• Priors Walk
• Welton Avenue
• Rosetta Way
• Lavendar Grove
• Princess Drive
• Monarch Way
• Marquis Court
• Regent Mews
• Duchess Mews

Recycling:

• Princess Drive
• Monarch Way
• Marquis Court
• Regent Mews
• Duchess Mews
• Newlands Drive
• Boroughbridge Road (from Ouseburn Avenue to Beckfield Lane)

It remains unclear what the Labour run Council intends to do to remedy the problems

Foxwood Residents win Yorkshire in Bloom award

Yorkshire in Bloom award

The Foxwood Residents Association has been awarded a prestigious Britain in Bloom award.

They have been named as “Thriving” in the It’s Your Neighbourhood category of Yorkshire in Bloom.

It is only the second time that the Association has entered the competition.

They were particularly praised for the work that they did on the “Garden of the Year” competition.

York Council call centre customers face 20 minute wait

Figures for August released today by the Council will confirm many residents experiences.

The time being taken by the Council to answer telephone calls is ridiculously high.

West Offices

In some cases, residents have had to wait for 20 minutes for their call to be answered.

Many Councils routinely publish on their web site quality of service stats covering basic services such as the time taken to deal with issues. The York Council fails to do so.

In response to a Freedom of Information request, the Council has now admitted that the maximum time that telephone callers had to wait, during the week commencing 5th August, was:

Between 8:00am and 9:00am 3:52 mins (maximum waiting time for call to be answered)

9am-10am 11:30 mins

10am-11am 09:22 mins

11am-12am 08:34 mins

12am -1pm 12:32 mins

1pm -2 pm 11:56 mins

2 pm-3pm 20:22 mins

3pm -4pm 10:27 mins

4pm -5 pm 10:03 mins

5pm -5:30pm 16:21 mins

The failures have prompted calls for the switchboard to remain open for an additional hour to deal with the backlog.

It is likely that many callers will have abandoned their attempts to get through.

The figures suggest that the quality of service being provided by he Council has declined since it moved into its new “state of the art” West Office building

Council admit error and apologise for failure to collect medical waste

The Council have admitted that they should have collected the medical waste put outside a property in the Holgate area last week.

They say that their records have now been updated.

They have also apologised for the delays in answering calls to the Councils switchboard.

We understand that they are experiencing unprecedented levels of complaints mostly arising out of the waste collection shambles.

Dlevene twitter 17th Sept 2013

Meanwhile Councillor Levene, who is responsible for waste collection, has “tweeted” to York Liberal Democrats claiming that the non collection of recycling on Chapelfields Road yesterday was “explained on the Council web site”.

In reality neither neither Chapelfields Road nor recycling is mentioned on the web site.

In a separate development, some residents trying to use the “report it on line” system to report a missed bin have not been able to do so. It appears that the database has not been updated for the new collection rounds.

This rather suggests that management simply don’t know what is happening on York’s waste collection rounds?

Both the Chief Executive and the Leader of the Council are understood to have in Belgium when the crisis peaked at the beginning of the week.