Cybercriminals might call you on the telephone and claim to be from companies such as Microsoft.
They might offer to help solve your computer problems or sell you a software license.
However, once they have access to your computer, they can do the following:
•Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
•Take control of your computer remotely and adjust settings to leave your computer vulnerable.
•Request credit card information so they can bill you for phony services.
•Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
Neither Microsoft nor their partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
The following advice is taken from Microsoft’s Cybercriminal Tech Support Scam website, which also has links to further reading:
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