Tenant satisfaction with Council housing in York is higher than in other parts of the country.
In a postal poll of tenants undertaken in January – the last to test the effectiveness of the Liberal Democrat Councils policies – 86% of tenants said that overall they were satisfied with Council housing services in York.
Council housing in York was substantially better than in other local authority areas on a range of indices. These include overhead costs, the time taken to complete repairs, the quality of repairs, insulation standards, average re-let times, rent costs, the level of rent arrears and satisfaction with complaint handling.
The main area, where tenants thought that the Council needed to improve, was in bringing complaints about anti social behaviour to a satisfactory conclusion.